Helping people see what's possible and create it. Achieving the impossible since 1984. Making the biggest contribution possible. A versatile, creative, resourceful, proactive, articulate leader who helps companies develop and sustain new services and products. Extensive experience in organizational integration post- acquisition. Able to see the big picture and influence people and organizations at all levels. Dylan excels in organizations that are committed to building the capabilities necessary for successful innovation. Are you and your team ready to move forward together? Portfolio, program, communications, risk management, business process definition and improvement, metrics (kpi) identification and management, complex sales, resource planning, bid management, contract negotiations. Work planning and execution, Enterprise Application Development and Integration (EAI), production support, performance improvement. Information Security.
Enterprise Project Manager
AppleOne Employment Services
40% year over year office growth in my first full year on the job. Employee selection and team development for administrative, light industrial, and manufacturing companies in Silicon Valley. Payroll for 120 employees. HR compliance including I9s, W4s, and employment applications. Employee coaching and counseling. Customer management and development. Inside sales.
Analysts International Corporation (AIC)
Recruited technology staff members in Silicon Valley for IBM, HP, Hitachi Data Systems, and other software and hardware innovators.
Marketing Communications Project Coordinator
Managed the production of a multi-media CD-ROM marketing device, and supported the production of an internet-enabled spare parts inventory management website. Supported the launch of two productized service offerings. Created and distributed marketing collateral, presentations, and awards.
Managed work plans, use cases, and software requirements for web-enabled service management software supporting telecommunications provisioning, field services, workforce management, and timekeeping functions.
Oracle Retail Warehouse Management System implementations. Worked with system integration team from Deloitte Consulting. Project Management, UAT management, and post-deployment operational training and support.
Principal Project Manager
Enterprise Application Integration (EAI), software customization, and troubled project recovery for Fortune 1000 retailers including Best Buy, CVS, Pep Boys, Circuit City, and Sears. Point Of Sale (POS), Back Office (Store Inventory and Financials), Central Office (HW Inventory and Financials), Pricing (including label, tag, and sign printing), Store Inventory, and Workforce Management (WFM) applications. Worked with teams from system integrators including IBM and Accenture. Pivotal moments: 1. My customer project champion told me, "Dylan, your job is to keep me and my company off [CBS television News magazine] 60 Minutes." (No, this company has not been on 60 Minutes related to my project). 2. At my first meeting with my customer's project manager about a project I was inheriting, I saw a copy of a letter from the customer to my company. The letter was notice that we were formally in breach of the engagement contract, which had been underway for over a year. I clarified project scope and schedule, clearly communicated critical dependencies, and brought the project back under control.
Austin Engineering Program Manager
Dun & Bradstreet
Leads strategic change in the Austin Technology Center and the company at large. Subject Matter Expert for customer RFI's, RFP's and Audits. Austin Business Information Security Officer. I routinely eliminate costs and risks valued in multiples of my annual salary and mitigate customer concerns blocking $millions of annual revenue. IT business operations management includes Contracting and Order to Pay management for $24M annual purchasing, and application management. Business and Security Risk identification and management. Built Austin Technology Information Security program to address Global Security Policy, PCI- DSS, and SOX compliance obligations. Successful bank security audit responses. Member Global Security Mavens Team. Member Global Development Operations (DevOps) team. Global Change Ambassador. Transformed Austin release management process, reduced headcount, gave product teams control of their own destinies, and delivered 2+ years 100% uptime in our http://subscriber.hoovers.com 24x7 web application.