For new hires:
From your start date, you will have access to all your benefits information through the Remote platform. Once you log in, navigate to the Benefits tab on the right hand side, where you can view all the benefits offered to you by your employer.

Once you have logged in and accessed the Benefits section, make sure to review the detailed information about the benefits available to you. In this section, you will find a dedicated area with links under “Your Benefits Management Platform.” Click on the Kota link to review your options and make any changes to your benefits within the 30-day enrollment window.

Important exception: If you are hired in Spain or Switzerland, your benefits enrollment will not take place via Kota. Shortly after your enrollment as a new hire, you will receive an email invitation from BEN (noreply@thanksben.com), Remote's benefits platform. This email will go to your personal email address. Create your account using the email address provided in your invitation email and create your password. Through the BEN platform, you’ll be able to opt in or out of benefits and add your dependents within 30 days as part of your enrollment process.

For renewal enrolments:

This section applies to existing employees hired before May 1, 2026 who are offered this benefit for the May 1, 2026 to April 30, 2027 policy year. If you’re a new hire after May 1, 2026, please refer to the section above.

Open enrolment for the new policy year (May 1, 2026 to April 30, 2027) will run from April 6 to April 19, 2026. For employees based in Spain, open enrolment ends on April 16, 2026.

• If you’re currently enrolled: You’ll continue to be enrolled in the updated policy if you take no action. If you no longer want this benefit, you must opt-out via the Kota link, accessible through the Benefit Hub on your Remote profile. If you are based in Spain, you need to opt-out via ThanksBen by April 16.
• If you’re being offered the benefit for the first time: You must opt-in and add your dependents by April 19 via the Kota link, in the Benefit Hub. If you are based in Spain, you need to opt-in via ThanksBen by April 16.
• If you previously waived the benefit: You will remain opted-out unless you choose to opt-in by April 19 via the Kota link in the Benefit Hub. If you are based in Spain, you can opt-in by April 16, via ThanksBen.

Learn more in about the renewal in this help center article.

Once you click on the Kota link, you will be redirected to Kota’s enrollment platform. You will then have the option to add dependents (children and/or spouse) at no additional cost. Once you have completed this process, you will receive an email from Allianz (the benefits provider) within a week, however your insurance will be active starting the day you join Remote.

You will have 30 days from your Remote start date to enroll in benefits and/or add dependents to your policy. If you wish to opt out of a benefit, simply click the “Opt-out” button and confirm your changes within the specified enrollment window accessed through the Kota link. If the button is not visible, the opt-out window has likely closed and will reopen during the next renewal period. Once the window has closed, you will not be able to opt out or make changes to your policy until the next renewal window in May.

You can submit claims with Allianz (healthcare provider) by following the process outlined here.

For detailed information on how to use the insurance, you can watch the webinar related to the Premium Plan.