About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With 4.3 million global users, we empower employees across 190 countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity:

We are seeking a strategic and execution-focused Senior Analyst, Deal Desk to help evolve and mature our Deal Desk function. This is a hands-on individual contributor role that combines day-to-day deal execution with subject matter expertise and functional ownership. You will operate as both a player and a builder—owning deal desk ticket execution and complex deal support while driving process optimization, automation, and scalable improvements.

You will partner closely with Sales, Customer Success, Legal, and Finance to structure high-quality deals across land, expand, and renewal motions, directly impacting ARR growth, deal velocity, and long-term customer value. You will enable efficient deal progression while also building the frameworks, guardrails, and processes that create consistency and scale. You will balance strong collaboration and commercial flexibility with clear standards and operational rigor, ensuring deals support both immediate revenue objectives and sustainable growth, while reducing friction in the deal process by improving upfront clarity and enabling stronger deal structuring at the source.

How you'll own the Deal Desk function at Achievers:

Own and execute day-to-day Deal Desk support, including managing deal reviews, pricing requests, discount approvals, and contract structuring across new business, expansion, and renewal deals
Lead complex and non-standard deals, providing strategic guidance on pricing, licensing models, and commercial constructs
Partner with Sales and Customer Success to structure competitive, scalable, and compliant deals, acting as a thought partner to drive the right deal outcomes—not simply an approval step
Provide clear guidance and transparency on pricing, approvals, and deal structures to help Sales and Customer Success navigate trade-offs and drive more efficient deal execution
Apply sound judgment to balance sales velocity with pricing integrity, margin protection, and long-term revenue outcomes
Act as the primary liaison between Sales, Legal, and Finance to align on contract terms, approvals, and deal strategy
Support commissions processes during monthly and quarterly cycles by contributing to crediting validation, exception review, and payout accuracy, stepping in during peak periods or planned absences and applying Deal Desk judgment to ensure consistent, compliant compensation outcomes.
Serve as an escalation point for high-impact or non-standard deals, providing clear and data-driven recommendations
Act as a subject matter expert (SME) for deal structuring, pricing strategy, and contracting best practices across the organization
Mentor and support Deal Desk Analysts, sharing subject matter expertise and elevating team capability, consistency, and judgment
Define and evolve pricing frameworks, discount matrices, approval governance, and deal guardrails
Build, document, and standardize Deal Desk processes, playbooks, and operating procedures to drive consistency, clarity, and scalability
Identify and implement opportunities for process optimization, automation, and workflow improvements to reduce manual effort and increase efficiency
Streamline deal approval and contract workflows to accelerate deal cycle times while maintaining appropriate controls and compliance
Develop reporting and dashboards to track deal performance, discounting trends, and operational effectiveness
Enable Sales and Customer Success teams through training and ongoing guidance on pricing, deal structuring, tools, and processes, empowering teams to structure stronger deals upfront
Foster a culture of continuous improvement, balancing collaboration and responsiveness with strong operational discipline, accountability, and consistency

Experience we feel will set you up for success:

6+ years of experience in Deal Desk, Commissions, Sales Operations, or Revenue Operations within a B2B SaaS environment
Proven ability to operate in a high-volume, hands-on deal environment while contributing strategically as a subject matter expert
Strong expertise in SaaS pricing models, discounting, contract structuring, and deal strategy
Experience building, documenting, and optimizing scalable processes and workflows
Demonstrated experience driving process improvements and automation initiatives
Strong cross-functional collaboration experience with Sales, Customer Success, Legal, Finance, and related stakeholders
Proficiency with Salesforce (or equivalent CRM), CLM tools, and workflow/automation systems
Advanced Excel or Google Sheets skills with strong analytical and data interpretation capabilities
Excellent communication and stakeholder management skills, with the ability to influence without direct authority
Demonstrated ability to balance a collaborative, solution-oriented approach with adherence to business policies, guardrails, and operational consistency
Strong attention to detail and ability to manage competing priorities in a fast-paced environment

Why you’ll love working at Achievers:

✨ We are passionate about disruptive technology that’s rooted in science, research and data.
✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!
✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.
✨ We believe in moving quickly, failing fast, and adapting to change.
✨ We enjoy coming to work every day because we believe in our product and love our culture.
✨ We’re committed to achieving excellence in everything we do.

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.