About B-O-F Corporation

For over 70 years, B-O-F Corporation has led the industry in gravity flow shelving innovation — not by simply making fixtures, but by solving retail's most pressing problems through engineering insight, deep partnerships, and a relentless drive to do things better. From iconic products like the Milk Moover® to category-defining systems for single-serve and wine, we help retailers reduce labor, protect margins, and consistently outperform expectations.

We solve problems that most people don't even see, but retailers feel every day. Our team blends engineering precision, creative thinking, and hands-on collaboration to deliver solutions that help stores run smoother and sell more — and we've built a reputation that's trusted and respected across the industry.

Whether you're on the floor at our Illinois headquarters or out in the field with retailers, you'll be joining a team that's been built to last.

Essential Duties & Responsibilities

Serve as the first point of contact for internal IT requests
Troubleshoot hardware, software, access, and connectivity issues
Provide clear, friendly in-person and remote support
Track and update support tickets

Systems & Software Administration

Manage user accounts, logins, and permissions across business systems
Support Microsoft 365 licenses, email, and collaboration tools
Assist with software installs, updates, and onboarding/offboarding

ERP Support

Maintain user roles, permissions, dashboards, and saved searches
Troubleshoot basic issues and assist with report building
Support documentation and system best practices

Hardware & Facility Technology

Support desktops, laptops, tablets, printers, and basic network/WiFi
Maintain printers and facility systems like Teams Rooms, displays, and security equipment

Projects & Continuous Improvement

Assist with inventory management system support
Contribute to IT documentation, asset management, and cybersecurity initiatives
Support IT and cross-functional improvement projects

Qualifications & Requirements

1–3 years of hands-on IT support or helpdesk experience preferred
Associates degree (or in pursuit of) in a technology-related field or equivalent professional experience
Strong troubleshooting skills across hardware, software, and user access issues
Experience supporting Microsoft 365 environments
Strong customer service mindset with a positive, can-do approach
Ability to provide frequent in-person and remote support in a hybrid environment (office, manufacturing, remote)
Strong communication, organization, and documentation skills
Ability to manage multiple priorities and respond effectively in a fast-paced environment

Preferred Skills:

Prior ERP administration experience in a manufacturing or distribution environment (such as NetSuite)
Experience with WMS or inventory systems (RF-SMART preferred)
Familiarity with cybersecurity best practices
Experience with analytics, dashboards, and reporting tools
Spanish language capabilities are a plus

Benefits & Perks

Hybrid work environment (4 days on-site in Aurora, IL, 1 day working from home)
Two weeks of paid time off available to use upon start date
11 paid holidays including a floating holiday
Paid volunteer day to dedicate your time to a cause of your choosing
Affordable medical, dental, and vision insurance offerings for you and your family
Employer-paid basic life and disability insurance
401(k) program with no waiting period and immediate vesting
…and more!

B-O-F Corporation is an equal opportunity employer. We welcome candidates of all backgrounds and are committed to building a team where everyone has the chance to contribute and grow.

We want every candidate to have a fair opportunity to shine. If you need an accommodation to participate in our application or interview process, please reach out to us at [email protected] — we're happy to help.