Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, Push, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact.

Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally.

As a Customer Experience Representative - German Speaker at Brevo, you’ll be the voice of our company for our German-speaking Enterprise clients. This role combines empathy, clear communication, and problem-solving skills with a strong interest in and willingness to dive deep into the technical aspects of our platform. You’ll guide customers through their journey, ensure their satisfaction, and collaborate across teams to improve their experience.

You will:

Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships
Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations
Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!)
Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service
Identify opportunities for process improvement and contribute to client retention and satisfaction

Technical Support (with Growth Opportunity):

Support clients with issues related to our platform, including login problems, integrations, or setup challenges
Translate technical issues into clear, actionable steps for both clients and internal teams
When needed, escalate complex issues to the appropriate teams, ensuring full context is provided
Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided)
Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar

Growth & Development:

Continuously develop your technical knowledge of the platform and tools we offer
Build expertise in email marketing best practices, especially around email deliverability and related configurations
Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients
We’re looking for someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

What will contribute to your success:

You are fluent in German and have an advanced proficiency in English
2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
Strong ability to understand, manage, follow, and drive customers’ needs and strategy
Excellent presentation, written, and oral communication skills
Aptitude to explain and understand technical topics easily
Ability to resolve issues and collaborate with all departments
Autonomy, curiosity, and investigation are key in this position
Knowledge of technical troubleshooting and APIs is a plus
Ability to speak other languages is a plus

What we offer:

A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
125 Euro monthly budget to subsidize various expenses like Lunch, Internet and well-being activities
30 days of vacation
2 days of remote work per week and Work from Abroad policy
Bi-annual global company offsite; inter-office trips
Fully paid Urban Sports Club M Membership
Social, green and rainbow alliance committees to take care of environmental and social matters
Very competitive referral program
Second parental leave: 1 month of fully paid leave
Subsidized BVG ticket for public transportation
Language learning with Babbel app!
Budget to support your workspace at home
A modern and very cool Office with a dedicated gaming room for relaxation and fun!
Free fruits & drinks, Pizza Wednesdays, Monthly breakfasts & many other events and fun activities
Relocation package and visa sponsorship for international talents
Learning & development opportunities
And much more!

Meet us!

Video call with our TA team (30 minutes)
Case study
A debrief with the Hiring Manager and future colleagues
Final Interview with our Ceo Germany or Head of People & Impact DACH

Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination.

Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.