👋 About us

Caliza's mission is to eliminate geography as a barrier to economic opportunity. Caliza’s stablecoin infrastructure enables businesses around the world to instantly settle cross-border transactions and access dollar-denominated products.

Our mission is to empower everyone, regardless of their location or circumstances, to access instant and stable liquidity. Caliza enables everyone from startups to enterprises to offer real-time settlement and dollar accounts to their customers, creating opportunities for people to participate in developed economies and build wealth.

We are a global team with a global product and a global mission. We bring experience from Visa, Nubank, Mercado Libre, Goldman Sachs, Upstart, Silicon Valley Bank, Intuit, and Goldfinch.

Our Backers

Our mission is backed by top-tier VCs, including Initialized, New Form, Better Tomorrow Ventures, QED, Abstract Ventures, Valor Capital, as well as the founders of Rappi, Remesa Online, Azimo, Anchorage, Compound, Portal Labs, and many more!

🎭 About the role

We’re a fast-growing fintech in the B2B cross-border payments space, and we need a Customer Payment Operations Manager to ensure our customers have a seamless experience moving money globally.

In this client-facing role, you will own the end-to-end customer payment process and serve as the first line of defense when any payment issue or question arises. You’ll deliver exceptional support by addressing customer inquiries promptly and effectively, and coordinating with internal teams across Finance, Product, Engineering, and Compliance to resolve complex issues or requests.

You will have a clear, measurable impact on the success of Caliza. Success in your role helps ensure customers stay happy and continue growing with Caliza.

This role will report directly to the global head of Sales.

What you’ll be doing (i.e. job duties):

Be the first point of contact for all customer payment questions and issues across various communication channels
Investigate and resolve payment problems end-to-end, owning each case until closure
Escalate and coordinate with Finance, Engineering, Compliance, or Product when needed
Manage customer tickets and communications using tools such as Zendesk and/or HubSpot
Keep customers informed with clear, proactive, timely updates on issues and resolutions
Identify recurring issues and help improve internal processes and documentation
Partner with internal teams on new payment features or launches

What we look for in you (i.e. job requirements):

+3 years of experience with B2B cross-border payments with any of the following fintech, payments, brokers, or financial correspondent banks, or something similar
Comfortable being client-facing and handling high-trust customer relationships
Strong problem-solving skills and attention to detail
Ability to own issues independently and drive them to resolution
Excellent written and verbal communication in Portuguese and English
Organized, calm under pressure, and able to manage multiple requests
Experience using CRM and support tools (Zendesk, HubSpot, or similar)
Must be a cross-functional collaborator with low ego

Nice to haves:

Exposure to crypto, stablecoins, or modern payment rails
Familiarity with KYB, KYC, AML, or compliance workflows
Experience supporting global customers across time zones
Advanced Spanish language skills

🤠 What we offer

Competitive salary and equity compensation at a well-funded early-stage startup
Fully remote first, with in-person international team offsites
We care about your health & wellness — part of your compensation will be cover medical, dental, vision, & life insurance
We care about your goals — growth opportunities at the company, and a flexible budget for professional development
Work-from-home stipend to optimize your setup
Generous vacation policy and paid holidays