CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.

The Product Manager - IAM & Core Services owns the strategy, roadmap, and execution for CentralReach’s core user platform capabilities. This role is responsible for some of the most foundational and high-impact areas of the platform - identity and access management, task management, file management, and other shared capabilities as they evolve.

In addition to direct product management, this role serves as connective tissue across the product organization. Because identity and platform capabilities touch nearly every workflow, the IAM & Core Services Product Manager is expected to build strong, trust-based relationships with Product Managers across clinical, billing, scheduling, and administrative domains. Success in this role requires a systems-level mindset, technical fluency, and the ability to influence without authority in a complex, highly regulated healthcare technology environment.

Responsibilities

Platform Ownership: Own the end-to-end product vision, roadmap, and delivery for user management, IAM (authentication, authorization, MFA, SSO), and shared platform capabilities.

Cross-Product Enablement: Act as a strategic partner to Product Managers across functional verticals, ensuring IAM and shared platform decisions support their workflows and roadmap goals.

Identity & Access Strategy: Define and evolve role-based access, permissions, and authentication models that scale across diverse personas, products, and customer configurations.

Organizational Glue: Build strong internal relationships across product, engineering, security, and design teams; proactively surface impacts, dependencies, and opportunities for alignment.

Stakeholder Alignment: Serve as a central coordination point for initiatives that span multiple product areas, helping teams understand tradeoffs and sequencing.

Backlog & Prioritization: Validate and prioritize work based on customer impact, platform leverage, security posture, and cross-product enablement.

Technical Translation: Translate complex technical concepts and constraints into clear product direction and business impact for a broad set of stakeholders.

Dependency & Risk Management: Identify cross-team dependencies, integration risks, and timing conflicts early and work collaboratively to resolve them.

User Experience Consistency: Ensure shared capabilities (task management, file management, identity flows) deliver cohesive and intuitive experiences across the platform.

Metrics & Outcomes: Define and track success metrics related to adoption, platform reliability, security, and end-user productivity.

Qualifications

Product Management Experience: 5+ years in a product management role, ideally owning platform, shared services, or highly cross-cutting product areas.

Relationship-Driven Leadership: Proven ability to build trust and effective working relationships with peer Product Managers and cross-functional partners.

Technical Fluency: Strong understanding of IAM concepts (SSO, OAuth/OIDC, MFA, RBAC), APIs, and SaaS architecture.

Systems Thinking: Ability to reason about how decisions in one product area affect others, and to design solutions that scale across teams and workflows.

Communication Skills: Exceptional written and verbal communication skills, with the ability to influence without authority.

Agile Experience: Comfortable operating in Agile environments with iterative delivery and evolving requirements.

Cross-Functional Collaboration: Demonstrated success by coordinating work across multiple teams with competing priorities.

Preferred Qualifications

IAM or Security Domain Experience: Prior experience building or managing identity, authentication, or security-related product capabilities.

SaaS Platform Background: Experience with large-scale, multi-tenant SaaS platforms.

Healthcare or Regulated Industry Exposure: Familiarity with compliance-driven environments.

Platform Stewardship: Experience acting as a steward for shared capabilities used by many product teams.

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