Creatio is an AI CRM and workflow platform where people and AI agents work together - with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. With a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.

We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.

In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.

Who We're Looking For

We are seeking an innovative Business Analyst to join our No-Code Development Team. Our mission is to address real-world challenges and drive transformative impact through no-code technology.

In this role, you'll leverage the Creatio platform, which allows you to cover most CRM functionalities with no-code development. You will utilize these tools to create applications and conduct research to determine what is actually needed to solve real-world problems effectively.

Key Responsibilities

Create application UIs using no-code designer tools, including a drag-and-drop interface for composing UI for pages and sections, simplifying and accelerating the development process.
Develop server logic automation using no-code business process tools, similar to a diagram constructor, to implement complex logic for applications, tailored to BPMN notation, leveraging no-code capabilities to streamline automation.
Create web services for system integration using no-code tools, including designing RESTful APIs and SOAP interfaces to enable seamless data exchange, ensuring adherence to security protocols, and providing documentation for developers and third-party systems.
Create and configure webhook services using no-code tools to receive requests from external services, ensuring proper authentication, data handling, and logging mechanisms for secure and reliable communication.
Design database structures using Creatio Objects designer, involving defining tables, relationships, and data fields to ensure scalability, performance, and data integrity.
Decompose user stories into executable tasks for no-code creation.
Conduct market research to generate insights on competitors, industry trends, and analytical reports (e.g., Gartner, Forrester) to identify opportunities for product improvement.
Conduct interviews with end users or solution consultants to gather customer feedback and key product requirements.
Collaborate closely with Quality Assurance Engineers to ensure both manual and automated testing of created solutions, guaranteeing high-quality, robust, and reliable outcomes.
Utilize Git/SVN for version control, ensuring seamless collaboration, code integrity, and efficient management of application changes.

Requirements

Proven experience in conducting business analysis and research tasks, including market research, competitor analysis, and gathering business requirements to shape product features.
Knowledge of database management, including key principles of T-SQL, data queuing, designing relationships, view models, indexes, and understanding the fundamentals of complex selection queries such as joins and sub-selects.
Solid understanding of BPMN notation principles, with the ability to model business processes accurately and efficiently.
Proven experience working within software development teams or as a business analyst for IT projects, demonstrating effective collaboration skills.
Hands-on experience in configuring information systems through UI-based tools, ensuring optimal user experiences.
Strong general understanding of technology concepts, data structures, and integration methods to ensure seamless implementation of no-code solutions.
A fast learner, capable of quickly adapting to new UI tools and technologies, with an eagerness to continuously expand your skill set.
Proficiency in English, with the ability to conduct interviews and collaborate effectively with international stakeholders.

Will Be a Plus

Demonstrated proficiency with one or more of the following platforms and tools: CRM, BPM, or No-Code Platform/System experience.
Coding skills, with the ability to understand and communicate technical concepts effectively.
Proficiency with Figma or similar software for UI prototyping, creating clear and effective user interfaces that enhance the user experience.

What to expect from us:

Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.

Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.

Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.

Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.

Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.