Commercial Operations Associate Director

Cycle Company: Cycle Pharmaceuticals Inc

Location: This is a fully remote position within the US within our Commercial Operations department.

Position Summary: This is a full-time position within our Commercial Operations department

Salary: This position is paying between $180,000 - $190,000 base salary depending on experience

The Opportunity

Are you ready to play a pivotal role in shaping commercial effectiveness and driving commercial growth across the business?

As a trusted partner to senior commercial leaders, you’ll shape the frameworks, processes, insights and tools that enable our teams to perform at their best. From sales performance and efficiency to territory optimisation and commercial planning, you’ll help turn strategy into action creating smarter ways of working and delivering greater value for patients and customers.

This is an opportunity to influence commercial strategy at a senior level while shaping the operational foundations that enable business success. Working across Sales, Marketing, Product Management, Market Access, Analytics, Finance, and Data & Technology, you’ll help translate commercial priorities into effective execution, driving alignment, performance and measurable results.

So if your looking to join a growing pharmaceutical business and want to help shape our commercial strategy and drive effective execution, we’d love to hear from you.

Our Company

At Cycle, we believe that Every Single Patient Matters. This is at the heart of why we work and were looking for people to join our team who share our vision. We know that life-changing treatments need life-improving product support to match, because when you put the two together, great things can happen.

Our growing portfolio now covers oncology, haematology, neurology and rare metabolic genetic conditions where we improve existing drugs, repurpose them for new uses and bring generics back to market. Using cutting-edge drug delivery technologies, we enhance the efficiency of treatments, offering patients greater freedom and choice.

Headquartered in Cambridge, UK, with a significant US presence, Cycle has scaled rapidly and was named one of the UK’s fastest-growing private companies by The Sunday Times (Sunday Times 100 2024 & Sunday Times 100 Tech 2025). If you want to know more about what we do then, why not check out our website and take a look at some of our patient stories: Patient Stories - Cycle Pharma

What you will be doing:

Shape the Commercial Operations function, connecting commercial strategy, field execution and business performance to drive growth and impact.
Translate strategic commercial priorities into clear actionable plans and measurable outcomes.
Support launch readiness and commercial effectiveness initiatives, ensuring the organisation is equipped to maximise opportunities.
Drive territory sizing, design, alignment and optimisation to ensure commercial resources are deployed effectively against business priorities.
Own customer targeting and segmentation processes, partnering closely with Analytics and Data & Technology teams to enable effective commercial decision-making.
Translate KPI frameworks into actionable field-level productivity scorecards and territory plans that drive focus, accountability and performance.
Partner with Commercial Finance to support forecasting, budgeting, and business planning activities.
Help shape commercial strategies through data-driven forecasting and performance insights.
Support franchise and brand planning through scenario modelling, market analysis, and strategic recommendations.
Partner with the Analytics team to define KPIs, dashboards and reporting requirements.
Work closely with the Data & Technology teams to prioritise, evaluate and implement AI-enabled solutions that support commercial objectives.
Support the integration of AI capabilities into CRM, field force effectiveness, incentive management, reporting and commercial planning processes.
Ensure CRM is fit for purpose for both the sales force and commercial leadership, driving adherence to and adopting CRM best practices across the field force.

Skills and experience that will help you to succeed in this position:

Bachelor’s degree in a relevant field.
Proven experience in a Commercial Operations, Sales Operations, or Analytics role within the Pharmaceutical or Biotechnology industry.
Confident user of operating Sales CRMs (Salesforce, Veeva, or similar) and familiarity with commercial data sources (IQVIA, Symphony, Definitive, etc.).
Solid understanding of Life Sciences Commercial processes (Customer Engagement, Targeting, Alignment, Incentive Compensation, Marketing Operations, Pharmacy, Finance, Patient Services).
Strong analytical and technical skills, including Excel, SQL, Python and exposure to BI tools such as Power BI or Tableau.
Excellent communication and organisational skills, with the ability to influence decision making and collaborate effectively across functions and levels.

What can we offer to you

We have an agile working policy which allows employees the flexibility to manage their appointments, start and finish times around our core working hours and the business need and deliverables. In addition to being part of a great team and doing things that will make a real difference to patients’ lives, you will enjoy all the benefits that brings:

Competitive salary based on experience
A collaborative high performing work environment
Performance based bonus
Opportunity to join a fast growing and ambitious business
100% employer paid membership for Private Health Insurance
Life Insurance
401k plan

Diversity and Inclusion statement:

At Cycle Pharmaceuticals, we are committed to creating an inclusive, respectful, positive and diverse workplace. We do not discriminate on the basis of race, colour, religion, gender, age, disability, or any other protected characteristic. We actively support and embrace diversity, and we are working to build a team that reflects a wide range of backgrounds and perspectives.

We value your unique contributions and encourage you to join us in shaping a more inclusive future. If you require any reasonable adjustments - whether during the application process or in the workplace - we will be happy to support your needs. At Cycle, equality, inclusion, and respect are at the core of everything we do. We fully comply with all applicable employment laws, including those related to non-discrimination, work authorization, and employment eligibility verification.