Employ is transforming how hiring gets done. With our three ATS solutions - Jobvite, Lever, and JazzHR - plus cutting-edge AI Companions, we free recruiters from admin work and give them more time for what matters: connecting with people. More than 23,000 global customers rely on Employ to make millions of candidate connections each year, helping them hire smarter, faster, and at scale. From growing startups to the world’s most recognized brands, we’re redefining what’s possible in talent acquisition.

We’re a fast-moving, remote-first team of builders and innovators who live our people-first philosophy every day. We back it up with flexible work scheduling and paid time off, comprehensive benefits, and career development opportunities that help you thrive. At Employ, you won’t just grow your career - you’ll help millions of others grow theirs.

Come join our team where we have each other’s backs, champion our customers, hold ourselves accountable, and shape what’s next in talent acquisition.

About the Opportunity – People Operations Generalist:

This role sits at the heart of how employees experience HR every day, driving the accuracy and execution of key lifecycle changes and ensuring every transition is handled seamlessly and with care. As the first line of support for HR inquiries and helpdesk requests, you enable timely, thoughtful resolution for employees and leaders while allowing HR partners to stay focused on strategic priorities. Through precise data management, documentation, and audit-ready processes, you help safeguard compliance, protect organizational integrity, and strengthen the operational foundation of our People function.
Employee Lifecycle & File Management: Own and accurately process end to end employee lifecycle changes to include employee transfer, job/department/manager change, pay change, and other employee profile or organizational changes. Ensure adequate documentation and approvals are received in a timely manner and properly filed. Maintain employee files and standard operating procedures in an organized, effective manner.
HR Helpdesk & Service Delivery: Triage, assign, and track incoming HR tickets through Jira. Serve as the first point of contact for Tier 1 HR inquiries. Ensure timely response SLAs and maintain accurate case documentation. Resolve routine requests including: Employment verification letters, basic reporting requests, employee documentation inquiries. Assist with basic Talent Acquisition Ops support items as assigned.
Data Integrity & Auditing: Conduct regular audits of employee records, I-9s, and documentation to ensure accuracy, consistency, and compliance with applicable regulations. Identify and implement process improvements. Support data privacy standards, audit readiness, and secure access within HRIS and payroll systems.
HRIS & Documentation: Maintain employee records in ADP, manage file accuracy, support internal and compliance reporting, and coordinate audits.

About the Team:

We’re a tight-knit, high-performing operations team that genuinely enjoys building things the right way. We trust each other deeply, communicate transparently, and depend on one another to uphold a high bar for accuracy and service. We work hard, support each other without ego, and believe the best results come from honest conversations and shared accountability.

What You'll Bring:

Up to 3 years of HR experience (ADP WFN and Jira preferred)
Working knowledge of U.S. employment laws and HR best practices
Exceptional attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced, dynamic environment
Ability to interpret data and recommend process improvements

Why You’ll Love Working Here:

Make an impact: Your work will directly shape how thousands of employees experience total rewards at Employ — ensuring programs that attract, engage, and retain top talent across the globe.
Meaningful, mission-driven work: Join a team where operational excellence in HR directly supports Employ’s mission to improve hiring outcomes for both people and businesses.
Remote-first culture: Work from where you’re most productive while staying connected to a collaborative, high-energy team through virtual-first rituals and regular in-person meetups.
Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work.
Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being.
Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.