About Fetch

At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.

Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.

About the Industry

The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.

About The Role

Fetch is looking for a team member who can seamlessly bridge business and technical conversations to support our mission of helping pets live their healthiest and happiest lives. In this role, you’ll translate complex discussions into clean, actionable documentation that drives both business and system outcomes. You’ll collaborate with clients, leadership, and cross-functional partners to build alignment and deliver meaningful results. We’re seeking a strategic thinker who understands the operations and data-driven impacts of insurance processes and can use that insight to move initiatives forward. If you’re proactive, organized, and thrive in an agile environment managing priorities, you’ll be a great fit for our pack.

Location

This role is remote.

Primary Responsibilities

Partner with Account Managers and client stakeholders during sales and discovery meetings to capture, clarify, and document client objectives, operational workflows, and reporting needs.
Develop and maintain business requirements documentation (BRDs) that accurately reflect customer and internal business owner expectations.
Understand and articulate how different insurance business models (e.g., direct-to-consumer, brokered, MGA, or carrier relationships) impact system setup, data flow, and reporting.
Collaborate with Underwriting, Claims, and Policy Administration teams to align technology and business processes.
Analyze client data requirements, reporting structures, and compliance considerations to ensure business and regulatory needs are met.
Serve as a liaison between business and technical teams, ensuring clarity, alignment, and accurate interpretation of business requirements.
Facilitate communication and follow-up actions after client and internal meetings, driving accountability and completion of next steps.
Support continuous improvement by identifying process efficiencies, data quality enhancements, and better alignment between business operations and system capabilities.

Qualifications

Bachelor’s degree in Business Administration, Insurance, Information Systems, or a related field (or equivalent work experience).
5+ years of experience as a Business Analyst within the insurance industry, ideally supporting sales, operations, or technology transformation initiatives.
Strong understanding of insurance processes such as quoting, underwriting, policy issuance, billing, and claims.
Demonstrated experience defining and documenting business requirements for insurance systems (e.g., policy administration, CRM, or data analytics platforms).
Exceptional communication and interpersonal skills — able to confidently engage with business executives, clients, and technical staff.
Solid analytical and problem-solving abilities, with attention to detail and accuracy.
Proficiency with documentation and project management tools such as Jira, Confluence, Visio, or Microsoft Office Suite.
Technical acumen to understand how business requirements translate to system functionality — without needing to write or code the solution.

Preferred

Experience working with brokers, agents, or within the employee benefits ecosystem
Background in insurance, fintech, or HR technology is a plus

Why Join Fetch

Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
Enjoy working from our FiDi Manhattan office, with flexibility for remote or hybrid work (2- 3 days in the office per week)
When in office, enjoy complimentary lunch daily, and pets are always welcome
Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive

Compensation

The pay range for this position is $80,000 - $90,000 on a full-time basis
Along with base salary, your position may qualify for additional bonuses
This position is eligible for the Company’s bonus plan(s)

Benefits and Perks

At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too — here at Fetch, you have access to the valuable benefits listed below.

Comprehensive Medical, dental, and vision plan for you and your family
Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available
Highly competitive 401(k) matching
Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days
Paid company (9) holidays, including (1) floating holiday
Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year
Educational Assistance Program
Fetch Discount Perks Program
Volunteering - earn up to 8 hours per calendar year at nonprofit organizations
NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible
Employee Referral Incentive
Tuition Assistance
Commuter Benefits
Employee Assistance Program (EAP)