Our Opportunity

Fetch is growing our Product organization and we’re looking for an experienced Senior Product Manager to help build and scale the operational backbone of our community services platform. This role will focus on under-the-roof operations and service partner experience, powering Fetch’s Package, Market, Storage, and Trash services as we expand new verticals nationwide.

You’ll own critical internal and service partner-facing experiences that enable our operations teams to move faster, operate more efficiently, and deliver a high-quality customer experience at scale.

What You'll Do:

Own the end-to-end product development for core operational and service partner workflows supporting Fetch’s service offerings
Act as the primary product partner to Central Operations and Service Partner Operations leadership
Develop deep subject matter expertise for internal operators and service partners through research, data analysis, and hands-on discovery
Identify high leverage opportunities and success criteria that support our strategic product roadmaps, balancing speed, quality, and long-term scalability
Lead product discovery and delivery from ideation → discovery → development → launch, driving measurable business outcomes and act as the driving force behind your projects
Partner closely with Engineering, Design, Data, and Operations to deliver solutions that are technically sound, user-centered, and operationally efficient
Use data to inform prioritization, evaluate tradeoffs, and assess impact through experimentation and post-launch analysis
Continuously improve operational tooling and workflows as Fetch scales new service verticals and enters new markets

What You'll Need:

8+ years of product management experience, ideally in a technology-driven business (logistics, gig-marketplace, or operations-heavy environments are a plus)
Proven experience owning complex internal or operational products, not just customer-facing features
Strong ability to work autonomously and cross-functionally with Engineering, Design, Operations, and Analytics to create momentum behind your projects
Demonstrated success driving data-informed decision making, including experimentation and hypothesis testing
Comfortable getting hands-on with data and performing ad-hoc analysis to inform product direction
Ability to break down ambiguous problems into clear, actionable product plans
Experience prioritizing roadmaps in the context of company goals, resource constraints, and operational realities
Familiarity with agile development practices and modern product discovery techniques
Passion - we are a close-knit team who loves building cool products
Humility - we are believers in making decisions together and learning from one another
Humor - we don't take ourselves too seriously
Adaptation - we open-mindedly address new challenges

What We'll Deliver On:

Flexible hybrid work schedule with dedicated remote days
Centrally located office in downtown Austin
Unlimited PTO
Comprehensive health benefits
Stocked kitchen with coffee, kombucha, and snacks
Regular team events and happy hours
Opportunity to work alongside and learn from a strong, experienced engineering and product team that puts the customer first
At Fetch, we are always looking for awesome people to join our growing team. If you think you’re the right fit for this position, apply today. We’d love to hear from you!