THE ROLE:

We are looking for a motivated and results-oriented Product Manager to own two critical product domains: our marketing technology stack (email communications, attribution, promotional tools) and payments infrastructure (checkout optimization, payment processing, fee presentation). Reporting to the VP of Product, you'll partner closely with engineering to evolve these systems while navigating compliance requirements and enterprise client needs. This role demands a strong foundation in product management best practices, a keen understanding of user experience, and the ability to work effectively across teams to deliver exceptional value to users and achieve measurable business goals.

WHAT YOU'LL BRING:

Required:
Bachelor's degree in a technical, business, or design-related field.
3-5 years of experience in product management, preferably within a fast-paced or scaling environment.
Demonstrated experience managing features through the entire product development lifecycle (ideation, development, launch, and iteration).
Ability to engage effectively with engineering teams on technical trade-offs and complexity.
Strong passion for understanding and solving customer problems, with experience in user research and analysis. Proficiency in defining product metrics, analyzing data, and using insights to inform decisions.
Excellent verbal and written communication skills, with the ability to clearly articulate product concepts to technical and non-technical audiences.
Preferred:
Experience with email platforms (SendGrid, Pardot/Salesforce Marketing Cloud Account Engagement, or similar) and marketing automation tools.
Familiarity with payment processing systems, checkout optimization, or payment gateway integrations (Braintree, Shift4, Stripe, Apple / Google pay etc) digital banking / payments experience highly desirable.
Familiarity with Tax and settlement systems (Avalara, Vertex, Tax Jar etc) highly desirable.
Understanding compliance considerations (PCI-DSS, FTC regulations, accessibility standards).
Experience with attribution systems or marketing analytics (GA4, HEAP, Amplitude).
Background in ticketing, live events, e-commerce, or marketplace platforms preferred.
Experience using AI to increase productivity in a variety of situations from requirements to design to dev and implementation.

WHAT YOU'LL DO:

KEY RESPONSIBILITIES:
Product Feature Ownership: Own the definition, prioritization, and execution for features within the marketing technology and payments product areas.
Requirements and User Stories: Write clear, detailed, and prioritized product requirements and user stories, ensuring alignment with the product vision and customer needs.
Market and Customer Insights: Conduct focused market research, competitive analysis, and gather customer feedback to inform product iterations and identify opportunities for improvement.
Development Collaboration: Serve as the primary product contact for Engineering and Design teams, participating in daily scrums, clarifying requirements, and ensuring the product is built to specification.
UX/Design Partnership: Work closely with the Design/UX team to ensure features deliver an intuitive and superior user experience.
Go-To-Market Support: Collaborate with Product Marketing and Sales on feature readiness, internal training, and developing launch materials.
Performance Analysis: Track and analyze key feature metrics (KPIs), using data to drive continuous optimization and identify areas for iteration post-launch.
Compliance Awareness: Partner with legal and engineering to ensure payment flows and marketing communications meet regulatory requirements (FTC, PCI-DSS, CAN-SPAM).
Stakeholder Communication: Manage communication with cross-functional stakeholders regarding feature status, trade-offs, and expected delivery timelines.
Other Duties: Perform other duties, as assigned.

WHAT YOU'LL GET:

Exempt, Base salary of $100,000 per year.
Remote work environment
Comprehensive benefits package, including health, dental, vision insurance, and supplemental benefits options
401(k) retirement plan
Flexible Paid Time Off
Opportunities for professional growth and development within an innovative and forward-thinking organization

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