Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Position Overview

We are hiring a Sr. AI Automation Engineer to transform how work gets done at Firstup by eliminating manual processes and increasing operational throughput using AI-driven systems. This role focuses on building and deploying automation pipelines, AI agents, and internal tools that deliver measurable business impact and scalable efficiency.

Responsibilities

Identify high-friction workflows and replace them with AI-driven automation systems
Design, build, and deploy AI agents and automation pipelines across business functions
Redesign workflows to transition from human-assisted to fully automated execution where viable
Integrate AI systems with internal platforms such as CRM, analytics, and support tools
Develop RAG-based knowledge systems and internal copilots to improve access to information
Rapidly prototype, test, and deploy production-grade AI solutions
Define KPIs and measure the impact of automation and AI initiatives
Optimize systems for performance, cost efficiency, and scalability

Minimum Qualifications

Bachelor’s degree in computer science, engineering, or related field, or equivalent practical experience
5+ years of experience deploying AI/ML systems in production environments
Strong experience with LLMs, RAG architectures, vector databases, and agent frameworks
Proficiency in Python or similar programming languages and strong software engineering fundamentals (APIs, system design, scalability)
Experience integrating AI systems into enterprise tools and workflows
Familiarity with automation/orchestration tools and evaluation frameworks
Strong analytical and problem-solving skills with a metrics-driven mindset
Ability to operate with high execution velocity from prototype to production

Why Firstup?

Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.

If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.

We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.

Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.