Our mission is clear and staggeringly important: we're building the manufacturing operating system of the future from the ground up, one that’s engineered to create network effects as we grow. A beautiful, sophisticated quantum leap forward for the most important core industry in the world.

Manufacturing is important. It’s the fundamental industry on which everything else is built. We take it for granted. In 1989, 35% of the entire software industry was manufacturing systems. What was the first massive burst in productivity from technology has stagnated into diminishing returns and increasing complexity. We can only continue to add complexity for so much longer until the whole system collapses.

"Any intelligent fool can make things bigger and more complex. It takes a touch of genius and a lot of courage to move in the opposite direction." - Albert Einstein

Who you are

You thrive on building relationships that drive real business outcomes
Naturally curious and proactive — you seek to understand, not just respond
Calm under pressure, even when juggling multiple complex accounts
Data-driven and analytical — you think in systems, trends, and patterns
Empathetic communicator who can meet people where they are
Motivated by measurable impact, but patient with long-term results
Energized by helping customers succeed and grow with us
Comfortable navigating ambiguity and prioritizing what matters most
Collaborative — you love partnering with Sales, Product, and Engineering

What the job is

Build trusted, long-term relationships with key customer stakeholders
Deeply understand each customer’s business goals, challenges, and opportunities
Identify and execute on expansion opportunities that create mutual value
Monitor account health and proactively address risks to retention
Collaborate with Product and Engineering to advocate for customer needs
Translate product updates into meaningful business conversations
Manage renewals with a focus on long-term partnership and impact
Track engagement, usage, and expansion metrics to inform account strategy

Who you’ll work with

Account Executives who bring new customers into Fulcrum
Launch Managers who onboard and implement the product
Product Managers defining the roadmap and building what’s next
Engineers ensuring reliability and performance for your customers
Marketing to share customer stories and identify referral opportunities

Salary range & benefits

$90,000 – $120,000 USD/year + OTE + equity
401(k) matching after 90 days — immediate vesting
Health, dental, and vision benefits
Wellbeing benefits and perks
Unlimited vacation policy with required minimums
Cell phone & internet plan coverage

This role is open to candidates located in the U.S. and authorized to work here. We’re not able to offer visa sponsorship or consider international applicants at this time.

The market tells us we’re on the right track: +50% year over year growth but we know to not rest on our laurels and that there's a lot of stuff to build and a huge amount of work to be done. We're looking for people who can stand alongside us and work hard to make our dreams become reality in the fastest, smoothest, and best way possible.

If you're someone who is obsessed with making amazing things, being the best, and wanting your work to contribute to something excellent, please reach out.