We are seeking a proactive and customer-focused Technical Service & Sales Coordinator to join our Sales Division. This hybrid role blends hands-on service engineering with customer coordination and sales support. It is ideal for someone with a strong technical background in automation, software, electrical and mechanical systems, and a passion for delivering exceptional service experiences.

Principal Accountabilities:

Deliver technical support and service support to customers.
Conduct preventive maintenance, diagnose issues, and provide remote troubleshooting in collaboration with field service engineers when required.
Monitor and follow up on service cases to ensure prompt resolution and customer satisfaction.
Accurately document service activities, including reports and relevant records.
Address customer inquiries related to equipment, spare parts, and service offerings.
Create and track sales quotations for equipment, services, and spare parts.
Assist in identifying spare parts and checking availability in coordination with internal teams.
Foster and sustain strong, long-term customer relationships to promote satisfaction and trust.
Serve as the key technical and sales contact between customers and internal departments.
Compile and maintain reports on sales and service performance metrics.
Work closely with internal (regional or HQ) teams to fulfil customer requirements.
Operate independently in a home work environment while effectively managing tasks and priorities.

Qualification, Experience and Knowledge:

Certificate or Degree in Electrical/Electronic/Mechanical/Mechatronic Engineering, or equivalent work experience.
Minimum 1 year of experience in technical service support, preferably with international exposure.
Proficiency in automation equipment servicing, with hands-on experience in electrical, mechanical, and software troubleshooting.
Knowledge of Allen-Bradley PLC systems is a strong advantage.
Ability to work independently, manage remote customer support, and travel when required.
Strong interpersonal skills and ability to communicate effectively across teams and with customers.