Unless otherwise noted, all positions are fully remote with work permitted from the following states: CA, CO, IL, MA, MD, NJ, NY, OR, and WA.

We are living through a pivotal moment for reproductive and sexual health—and Hey Jane is uniquely positioned to help.

From day one, we've been committed to providing safe, discreet medication abortion treatment—and have helped more than 100,000 people get the care they need. Today, we offer a range of reproductive and sexual health care services from the comfort and convenience of your phone. Our in-house clinical care team, composed of board certified doctors, advanced practice clinicians, nurses, and patient care advocates, is just a text message away. We’re committed to helping our patients get safe, discreet, judgment-free virtual health care, from a team that truly cares.

Role Overview

We are seeking a highly organized and detail-oriented Licensing & Credentialing Specialist who thrives in dynamic environments and is motivated by the opportunity to help clinicians deliver high-quality, patient-centered care.

In this role, you will manage all aspects of provider licensing, credentialing, and payer enrollment, ensuring our clinical team remains fully compliant, up-to-date, and able to practice without interruption. You will coordinate end-to-end licensing workflows, maintain accurate records across multiple systems, and act as a key liaison between clinicians, state boards, payers, and internal stakeholders.

The ideal candidate is comfortable working in the details, managing many moving pieces, and being persistent in communications. You excel at spotting gaps, creating structure where it’s needed, and keeping processes running smoothly to help our clinicians care for patients without administrative delays.

Responsibilities

Manage end-to-end provider licensing workflows across multiple states, including initial applications, renewals, and maintenance for all provider types (MDs, NPs, CNMs, RNs, etc.)
Own payer enrollment processes for commercial and government payers (Medicaid, Medicare), from initial application through active status
Maintain and update CAQH profiles for all providers
Build and maintain accurate tracking systems to monitor license and credential expiration dates, ensuring zero lapses in provider ability to practice
Serve as the primary liaison between clinicians, state medical/nursing boards, payers, and internal stakeholders
Follow up persistently and proactively with external agencies and boards to move applications forward and resolve delays
Develop and document SOPs and workflows for licensing and credentialing processes as the company scales
Partner closely with clinical, operations, and business development teams to ensure providers are enrolled and ready to see patients on time
Identify gaps in current processes and implement improvements to reduce administrative burden on clinicians
Ensure compliance with licensing requirements, credentialing standards, and HIPAA requirements

Qualifications

2+ years of experience in provider licensing and credentialing, ideally in a telehealth or multi-state setting
Hands-on experience with CAQH, state licensing portals, and payer enrollment systems
Familiarity with multi-state licensing compacts (IMLC, NLC) and telehealth-specific licensing and compliance considerations
Working knowledge of credentialing standards and government payer enrollment processes
Exceptional organizational skills with the ability to manage a high volume of deadlines and follow-ups simultaneously
Strong attention to detail with a track record of catching errors in complex documentation
Proactive, persistent communicator — comfortable following up with state boards, payers, and busy clinicians
Self-starter who can build structure and process in an ambiguous, fast-moving startup environment
Proficiency google sheets/excel or project management tools
High integrity and discretion when handling sensitive provider information

Why this role matters

This isn’t your average administrative role: the systems you maintain and improve directly determine how quickly and effectively patients can access safe, timely, and compassionate care. In a moment where access to care is more important than ever, your work will have a tangible impact on clinicians’ ability to practice and on the future of accessible healthcare across the U.S.