Insomniac Design

Insomniac Design is a global digital agency headquartered in Washington D.C., with offices in London, Bucharest, and Chisinau. We’re an agile, determined, and innovative team organized by functional areas of expertise — Creative, Technology, Strategy, and Management. We specialize in human-centered design with deep focus on design thinking and digital transformation.

General Responsibilities:

Expected to contribute to the success of the department by providing leadership and guidance.
Successfully solves difficult problems, recognized as a leader in more than one area.
Recognized as a subject matter expert in areas specific to their discipline/team.
Able to identify and address previously acknowledged problems, offering innovative solutions and influencing organizational strategy.
Designs and leads implementation of product, process, automation and/or streamlines work using industry best practices or incremental ideas, resulting in systemic improvements and/or increased engagement.
Designs new business processes that have a positive impact on customers and drives organizational growth.
Mentors junior and mid-level team members, actively participates in the hiring process, advocates for business improvements, and contributes to the performance management process, providing valuable insights.

Responsibilities:

Leads product requirements gathering, documentation, and validating processes throughout the project lifecycle.
Leads discussions with clients, stakeholders, users, and internal team members to analyze, discuss, and document functionality.
Collaborates cross-departmentally to refine and validate requirements and functionality, capturing assumptions and creating alignment of purpose.
Leads the creation of Business Requirements Specifications, User Stories, and Acceptance Criteria.
Supports QA with test case development.
Assists in the testing process to refine requirements.
Owns and successfully conducts the process of measuring, reporting, and meeting requirements.
Recommends changes to product roadmaps based on requirements evolution.
Leads the creation of user training materials and facilitates product training sessions for clients and end users.
Facilitates product demonstrations for clients, partnering with other project leads to field questions and feedback from clients.
Facilitates client testing and UAT, including creating testing guides for clients and triaging incoming feedback.
Meticulously maintains ticket hygiene.

Skills & Experience:

5+ years experience as a Business Analyst within a client-facing digital agency environment.
Expert at leading client, stakeholder, and user-facing discussions to produce actionable and aligned requirements.
Expert at designing and documenting Business Analyst processes, with demonstrated expertise in driving best practices and process maturity.
Expertise in creating and maintaining requirements, user acceptance testing strategies, and maintenance documentation, including User Stories, Acceptance Criteria, Test Cases, Functional Requirements Specifications, Business Requirements Specifications, User Training and Testing Guides, and other relevant documents.
Experience using digital development tools (i.e., Jira, Confluence, Figma).
Experience with Web Products built on a variety of platforms.
Experience meeting critical deadlines, adapting quickly to shifting priorities, and managing multiple projects simultaneously.
Excellent communication skills including the ability to communicate complex concepts clearly and succinctly to internal and external stakeholders.