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Description

We’re looking for a Customer Support Specialist to provide an exceptional customer experience, helping users achieve their goals with our product. If you're a detail-oriented, tech-savvy problem solver who enjoys guiding customers with high precision and care, we’d love to hear from you!

Company Overview

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.

Requirements

1-5 Years experience in a similar role at a SaaS company.
Tech-savvy with SaaS tools and modern apps. Proficient in Excel.
Excellent communicator and writer--you can break down complex topics into clear, simple language.
Strong problem-solving skills, detail-oriented, and analytical.

What You’ll Do

Engage with users via chat, email, and Zoom, ensuring helpful, caring responses.
Use active listening skills and attention to detail to provide an exceptional customer experience.
Contribute to onboarding and training initiatives using Loom videos, Zoom, and live webinars.
Write and improve help articles and user documentation.
Advocate for customers by identifying trends and sharing feedback with our team.

Qualities We're Looking For

Self-starter who thrives in a fast-paced, unstructured environment.
Ability to learn quickly and become an expert in the product.
Helpful, energetic, ambitious, and positive.

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