{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Customer Service Representative","description":"

We are currently seeking an experienced Customer Service Representative to join our US-based team.

Responsibilities:

Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Requirements:

Excellent interpersonal and active listening skills
Clear communication skills and a strong command of the English language
Strong attention to detail
Working knowledge of customer relationship management (CRM) tools
Ability to work well in a team
Multitasking skills and good organisational abilities
Ability to work calmly under high-stress situations

Required skills and qualifications

2+ years of experience in customer service or similar
Fluent professional English

","identifier":"https://remote.com/jobs/lathire-c18xep2w/customer-service-representative-j1coe0qd","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"LatHire","sameAs":"https://www.lathire.com","logo":"https://cdn.talent-assets.remote.com/company_logos/0b328b45-0b32-4f97-95b5-91afff1f8ce5company_logo.png"},"datePosted":"2025-02-05T16:44:27Z","applicantLocationRequirements":[{"@type":"Country","name":"Anguilla"},{"@type":"Country","name":"Antigua and Barbuda"},{"@type":"Country","name":"Argentina"},{"@type":"Country","name":"Aruba"},{"@type":"Country","name":"Bahamas"},{"@type":"Country","name":"Barbados"},{"@type":"Country","name":"Belize"},{"@type":"Country","name":"Bolivia"},{"@type":"Country","name":"Brazil"},{"@type":"Country","name":"British Virgin Islands"},{"@type":"Country","name":"Chile"},{"@type":"Country","name":"Colombia"},{"@type":"Country","name":"Costa Rica"},{"@type":"Country","name":"Curacao"},{"@type":"Country","name":"Dominica"},{"@type":"Country","name":"Dominican Republic"},{"@type":"Country","name":"Ecuador"},{"@type":"Country","name":"El Salvador"},{"@type":"Country","name":"Falkland Islands (Malvinas)"},{"@type":"Country","name":"French Guiana"},{"@type":"Country","name":"Grenada"},{"@type":"Country","name":"Guadeloupe"},{"@type":"Country","name":"Guatemala"},{"@type":"Country","name":"Haiti"},{"@type":"Country","name":"Honduras"},{"@type":"Country","name":"Jamaica"},{"@type":"Country","name":"Martinique"},{"@type":"Country","name":"Mexico"},{"@type":"Country","name":"Montserrat"},{"@type":"Country","name":"Nicaragua"},{"@type":"Country","name":"Panama"},{"@type":"Country","name":"Paraguay"},{"@type":"Country","name":"Peru"},{"@type":"Country","name":"Saint Kitts and Nevis"},{"@type":"Country","name":"Saint Lucia"},{"@type":"Country","name":"Saint Vincent and the Grenadines"},{"@type":"Country","name":"Suriname"},{"@type":"Country","name":"Trinidad and Tobago"},{"@type":"Country","name":"Turks and Caicos Islands"},{"@type":"Country","name":"Uruguay"}],"jobLocationType":"TELECOMMUTE"}