The Design Team creates exceptional experiences for Loop brands and their customers as we evolve from a post-purchase tool into an autonomous operational intelligence system. The team spans Product Design, UX Research, and Brand.

The Director of Design will lead Loop's design function through a pivotal transition: from designing interfaces that merchants navigate to designing systems that act on their behalf. You will expand our design system so that it can be leveraged by anyone, including non-designers, help tell Loop’s story via the brand in collaboration with marketing, and generate new ideas in collaboration with research, all while leaning into AI and new ways of working. This, of course, is all ultimately in service of our merchants and their shoppers.

At Loop, we're intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia.

For this position, we're looking for someone to join us in Columbus, OH; or one of our ET/CT (Chicago, Boston, Austin, NYC, etc) Hub locations.

What you’ll do:

Oversee 6-8 individual contributors, as well as agencies, spanning product design, brand/marketing design, and research.
Empower the design team through mentorship, critique, and building an adaptable culture needed to build with and for AI-first products.
Embrace a multifaceted role where you'll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.
Collaborate with Engineering, Product, Data, and Marketing teams to help visually articulate Loop’s product and brand vision.
Collaborate closely with Marketing to expand on the story of Loop, it’s merchants, and the value Loop provides to it’s merchants. On any given day, you and your team may be supporting and contributing to creative for campaigns, launches, events, social and more.
Embed design thinking and AI literacy across Engineering, Product, and Design, raising the bar for how we design interactions where a system is making decisions, not just displaying information.

Your Experience:

7+ years of Product and UX Design experience, with meaningful exposure or hands-on experience in brand and research.
5+ years of team leadership and management in design, ideally through a significant product platform shift.
E-commerce or fintech experience is highly valued, particularly in environments where design shapes high-stakes transactional trust.
Experience designing B2B products, admin interfaces, merchant dashboards, and flows is required.
Demonstrated expertise in building design systems.
Experience designing for AI.

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

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