Company Overview

Mainspring Energy is revolutionizing power generation with the world’s most flexible and adaptable local power generation technology, the Mainspring Linear Generator. Commercial, industrial, and utility leaders are choosing Mainspring over traditional options like engines, turbines, and fuel cells to quickly and reliably deliver local power for EV charging, commercial facilities, data centers, and grid-scale operations.

The Mainspring Linear Generator is fuel flexible, ramps up and down to meet demand, and utilizes a flameless reaction with near-zero NOx emissions. Backed by top-tier investors including Khosla Ventures, Bill Gates, American Electric Power, Lightrock, and General Catalyst Mainspring designs, manufactures and delivers its products to customers across the U.S. today, and we’re quickly scaling for international expansion.

Inspired by our vision of the affordable, reliable, net-zero carbon grid, Mainspring is rapidly expanding within the $816B global electricity equipment market, and we’re hiring the best talent to meet growing customer demand around the globe. We welcome a broad range of backgrounds, experiences, and talents to bring fresh perspectives and ongoing innovation to our customers.

We are looking to build relationships with people who share our values:

Pragmatic Optimism. Building a new category of world-class power generation requires the optimism of ambition and creativity, balanced with practicality to solve problems efficiently. The challenges that arise are opportunities for growth.

Excellence without Ego. We bring expertise and commitment to creating the best customer experience, from sales to deployment and service, just as we apply deep technical rigor to building and delivering world-class products. We strive for excellence and behave as leaders with the humility to acknowledge our challenges, both collectively and as individual contributors.

Proactive Collaboration. The integration and cross-disciplinary nature of Mainspring’s business requires intentionally seeking out others who bring different skills, perspectives, and priorities. Our culture of inclusion and respect extends beyond our team to interactions with our partners and customers.

Job Overview

We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during overnight and weekend shifts.

A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands.

Shift Schedule

This role follows a 4×10 schedule (four 10-hour overnight shifts per week), with two shift block options:

Block A: Saturday – Tuesday (ends Wednesday morning), 9:00 PM – 7:00 AM PST/PDT
Block B: Tuesday – Friday (ends Saturday morning), 9:00 PM – 7:00 AM PST/PDT

Responsibility

Learn and understand novel electro-mechanical hardware systems and operations
Monitor system alerts and notifications during assigned overnight shifts
Follow established troubleshooting protocols to address issues
Execute problem-solving actions based on provided flowcharts
Restart hardware systems or escalate issues to senior engineering staff as needed
Maintain detailed logs of alerts and actions taken
Ensure all issues are resolved within the allotted time or escalated appropriately
Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications

A Bachelor's degree in a related field is preferred
Previous experience in operations, dispatch, or customer support roles
Basic technical aptitude; prior experience with dashboards or similar systems is a plus
Experience working overnight shifts or in similar roles is an advantage but not required
Familiarity with troubleshooting hardware and software systems and technology
Ability to follow detailed instructions and processes
Strong problem-solving skills with a focus on execution
Attention to detail and the ability to work independently
Excellent communication skills
Ability to manage multiple tasks and prioritize in a fast-paced environment
Willingness to provide flexible shift coverage, supporting team members during vacations or absences