Job Summary: As a Customer Success Manager at Montagpress, you will be the primary point of contact for our clients, ensuring they receive the support and guidance needed to maximize the value of our platform. You will build strong relationships, understand customer needs, and drive engagement to foster long-term success.

Key Responsibilities:

Serve as the main point of contact for assigned customers, providing ongoing support and guidance.
Onboard new clients, ensuring a smooth transition and understanding of our platform's features and benefits.
Proactively engage with customers to understand their goals, challenges, and feedback, and provide tailored solutions.
Monitor customer health metrics and usage data to identify opportunities for improvement and growth.
Collaborate with cross-functional teams, including sales, product, and marketing, to advocate for customer needs and drive product enhancements.
Conduct regular check-ins and business reviews with clients to assess satisfaction and identify upsell opportunities.
Develop and deliver training materials and resources to help customers effectively utilize our platform.
Stay informed about industry trends and best practices to provide valuable insights to customers.

Qualifications:

Proven experience in customer success, account management, or a related role, preferably in the tech or publishing industry.
Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
Excellent problem-solving skills and a customer-centric mindset.