About Nimbus

Founded in 2017, Nimbus is a disruptive ad platform that combines the industry’s most competitive programmatic auction with the most comprehensive reporting available from any partner on the market. Nimbus' patented auction technology is fast, transparent and one of the most performant platforms made available. It's also the world's first privacy-focused supply-side solution, preserving publisher's first-party data.

What are we looking for?

We’re looking for an all-star Programmatic Account Manager to manage strategic relationships with Nimbus publishers, including growth opportunities, performance optimizations, operational tasks, and onboarding.

How will you help us achieve it?

As the primary contact and internal liaison for publishers, you will provide a regular cadence of communication, leveraging calls, email, and Slack. Your primary objectives are to build strong relationships and grow revenue. You’ll advocate for publisher needs internally, analyze data to understand performance trends and make optimization recommendations, manage expectations, and provide publishers with outstanding support.

You value forging strong relationships with clients, building trust, understanding objectives and communicating as a consultative partner. You recommend strategies that follow industry standards and promote account growth to show the value of working with Nimbus.

Internally, you are great at being the ‘hub of the wheel’ to bring many pieces together. You have a knack for ad operations, project management, creative problem solving, and data analysis. Your teammates would describe you as having excellent communication skills and being detailed and thorough.

The responsibilities of the role

Manage and grow a book of business of publisher in-app accounts, including gaming and non-gaming verticals, by offering outstanding service and strategic recommendations.
Responsible for relationship management of existing publishers as the main point of contact to ensure Nimbus understands customer objectives, Nimbus exceeds customer expectations, customers understand the Nimbus value proposition, and there is a shared growth strategy in place.
Create an end-to-end strategy for new customer setup, new product implementation, and managing operational steps of new customers onboarding.
Proactively analyze large data sets of publisher performance metrics to understand trends and run backend yield optimizations.
Work closely with the programmatic sales, operations, demand, and solution engineering teams to develop the best outcomes for publishers and troubleshoot/resolve technical issues.
Monitor changes in key metrics, analyze performance trends, and provide on-going health reviews to publishers.
Assist in setup and monitoring of campaigns, including Direct Deals, PGs, and Cross-Promotion leveraging internal tools and reporting.
Assist internal operational tasks, including creating/updating internal tickets, account/user creation and demand partner setup in internal systems, discrepancy investigations, facilitating finance questions/issues, maintain trackers, query large data sets, and internal data analysis.
Demonstrate an excellent understanding of Nimbus' product suite.
Maintain hygiene of internal CRM.
Help create and maintain internal and external documentation as it relates to the role.

Qualifications

What you bring to the role

3+ years of ad tech experience with a solid understanding of the programmatic ecosystem (including publishers, SSPs, and DSPs), mobile app programmatic monetization, and ad operations.
Familiarity with SDK-based monetization on iOS and Android.
Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives and recommending best strategies.
A passion for figuring out solutions to complex business problems faced by clients, including strong data analysis skills across large data sets to identify trends, draw meaningful conclusions, and make action-oriented recommendations.
Experience working with clients (specifically in-app publishers), operations, product, and engineering teams – with the ability to break down complex concepts to non-technical stakeholders.
Awareness of technical account problem solving - including analytic, QA, and troubleshooting.
Experience in advocating for customer issues or needs, leveraging ticketing systems, and informing internal product decisions.
Effective time management skills – ability to prioritize and meet deadlines.
Eagerness to collaborate cross-functionally in a fast-paced, rapidly changing startup environment.
Professional demeanor and excellent verbal/written communication skills in-person and via video conference, phone, email, and Slack.
BS or BA is desirable.

Bonus Points

Bonus points if you have experience in…

Performance advertising and/or mobile gaming advertising.
Google Ad Manager.
Managing direct campaigns.
Writing and using SQL to pull large data sets.
Monday.com CRM.
Familiarity with SDK technical functionality.