The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and escalations from the Network Operations Center or service desk. The concentration of the Senior Microsoft 365 Engineer for this position will be on M365 Security as the main focal point.

Proactively work with Senior members of the managed services practice to provide exceptional support for our managed client portfolio. Types of client support requests can be, but are not limited to, resolving, or escalating issues reported or identified in an M365 tenant.

The hours for this role will be between 4:30 pm ET and 1:30 am ET either Sunday through Thursday or Tuesday through Saturday.

Essential Duties

React and resolve cases submitted or automatically alerted by monitoring tools
Troubleshoot advanced issues and provide solution options and recommendations
Proactively provide escalation within M365 tenant environment
Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
Aid other team members in the resolution of cases within the scope of skillset
Assist with information gathering and reporting to either clients or Client Success Managers
Collaborate with senior engineers to escalate issues as needed
Develop, maintain and update technical knowledge base articles
Some client interactions will be required
Collaborate with peers across Managed Services Practice
Participate in an on-call rotation
After hours / weekend work may be a required
All other duties as assigned

Required Knowledge, Skills, and Abilities

3 to 5 years of technical support and/or design and implementation experience with Microsoft 365 Collaboration technologies for a Managed Services Provider
Entra ID (Conditional Access Policies, MFA, Privileged Identity Management)
Microsoft Defender (Endpoint, Policies, XDR, Cloud workload protections, DLP Policies)
Microsoft Exchange Online (Online Protection)
Microsoft Endpoint Configuration Management
Microsoft Intune
Mobile Device/Mobile Application management
Microsoft SharePoint Online
Microsoft Teams
Microsoft OneDrive for Business
Knowledge of Microsoft 365 cloud solutions
Microsoft 365 management and administration
Scripting for automation (i.e., PowerShell, VBScript, etc)
At least one of the following certifications: MS-102, SC-200, SC-300, SC-900

Preferred Knowledge Skills, and Abilities

Three or more years in Microsoft environment including M365
Experience with on-premises Microsoft Technology (Exchange 2019 and newer, SharePoint on-premises, SharePoint Framework)
Intermediate understanding of Active Directory, Group Policy, etc.
Microsoft Sentinel Understanding
Experience working for an MSP
Experience navigating ticketing systems such as Service Now
Experience using monitoring tools such as Logic Monitor

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!

You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.

You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.

You’ll work with large, sophisticated, and progressive clients throughout North America.

We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.

NRI North America will accept applications on an ongoing basis.

NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance.

If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].