We are seeking a compassionate and detail-oriented Remote Client Communication Specialist to serve as a primary point of contact for clients, families, and internal team members. This role focuses on maintaining clear, professional communication, assisting with inquiries, and ensuring a positive client experience in a fully remote environment.

Key Responsibilities

Respond to client and family inquiries via phone, email, and online platforms
Provide clear information regarding services, scheduling, and general policies
Document client interactions accurately in internal systems
Coordinate communication between caregivers, nurses, and administrative staff
Follow up with clients to ensure satisfaction and address concerns
Assist with intake support and onboarding documentation when needed
Maintain strict confidentiality of client health information (HIPAA compliance)
Escalate urgent or complex matters to appropriate management

Qualifications

High school diploma or equivalent required; Associate’s degree preferred
Previous experience in customer service, healthcare support, or client relations preferred
Strong written and verbal communication skills
Professional phone etiquette
Ability to multitask and stay organized in a remote setting
Proficiency in Microsoft Office or Google Workspace
Reliable internet connection and secure home office setup

Preferred Skills

Experience in home healthcare or medical office settings
Familiarity with scheduling systems or client management software
Strong problem-solving and conflict-resolution abilities
Compassionate and patient-centered mindset

What We Offer

Fully remote work opportunity
Flexible scheduling options
Competitive hourly compensation
Supportive and mission-driven team culture
Opportunities for professional growth

How to Apply

Interested candidates should submit a resume and brief cover letter outlining relevant experience. Qualified applicants will be contacted for an interview.