What is PerfectServe?

PerfectServe offers Best in KLAS assets in three categories: clinical communications, scheduling, and patient engagement solutions. We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow!

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows.

By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers.

We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day.

As part of the Product Management team, the Product Manager (PM) is:

A Strategic Visionary: responsible for the overall product strategy and vision for a single product vertical. You focus on the "why" behind the product, ensuring it aligns with business goals and market needs.
Market and Customer Focused: conducting market research, identifying user needs, and defining the product's target audience. You often engage with prospects and customers directly. You are the voice of the customer and the market.
Owner of the Product Roadmap: creating and maintaining the product roadmap, outlining planned initiatives over time.
A Cross-Functional Leader: working closely with various departments (marketing, sales, support) to ensure the product meets business objectives and customer expectations.

What You’ll Do

Provide vision and direction of the product from a patient and user-centered perspective to internal and external stakeholders.
Assess new initiatives for strategic, product, and market fit, return on investment, and RICE priority. This includes developing a business case, documenting product requirements, conducting user interviews, reviewing application metrics, and surveying customers to collect supporting evidence.
Refine initiatives for estimation by the development team collaboratively with UX designers, and architects.
Set the next quarter’s priorities, respond to changes in customer needs, and identify dependencies collaboratively with the senior leadership team (SLT) and single technology owners (STOs).
Plan, communicate, and maintain a 3-year customer facing roadmap, working cross functionally with various departments.
Quarterly plan the next program increment (PI) partnered with PerfectServe’s engineering team.
Establish, maintain, and report on product, product management, and roadmap delivery KPIs.
Consult with Product Owners on customer release notes.
Consult with the sales and success organizations as product experts, including joining strategic meetings, supporting the RFP process, and updating competitor battle cards.

Requirements

Bachelor’s degree or equivalent work experience in a related field.
At least 3+ years (or 5+ years for Senior PM) leading end-to-end product management on both SaaS and mobile platforms.
Experience in process improvement. Iterating and advancing Agile maturity, defining customer discovery process and post-launch/go-to-market planning.
The ability to communicate effectively with technical and non-technical teams.
Strong orientation toward data and evidence. Willingness to question the status quo.
Demonstrates experience balancing conflicting priorities and making decisions despite ambiguity.
Ability to collaborate, lead through influence without authority, and foster teamwork (ideally in a remote-work environment).
Proficient in capacity management and/or project management.
Effective in technical or formal writing for varying audiences and levels of technical expertise.

Beneficial Skills and Qualifications

Domain knowledge in Clinical Communications and Collaboration, Clinical Mobility, Clinical Workflows, Patient and Family Communications, Hospital Call Centers, Afterhours Answering Services, and/or Provider Scheduling is a plus
Experience using Jira, Confluence, Pendo, Visio, V0, Copilot is a plus
Experience with Scaled Agile Framework (SAFe) is a plus
Scrum Alliance Certified Scrum Master, or higher professional certification
Scrum Alliance Certified Product Manager, or higher professional certification
Graduate Degree (MBA, or MSc)
Technical familiarity with RESTful API architecture, operations
Technical familiarity with HTML, Angular, React or other front end web development languages

Environment, Physical & Other Requirements

This position requires interaction with people and technology while either standing or sitting. Most customer meetings are to be conducted with camera enabled. To best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

This position requires up to 10% onsite travel to facilitate product management activities (customer interviews, work studies, and requirements gathering), and support sales and success teams.

While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primarily sedentary), must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

PerfectServe, Inc. is an Equal Opportunity Employer -----M/F/D/V.

Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation.

**Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.**
We offer a salary range of $70,000-150,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team.
The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support.
We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations.

Benefits:

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K - with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.