Point Cis a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company.

Point C is seeking a customer-focused and detail-oriented Customer Service Representative to support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). This individual will serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. The ideal candidate is an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.

Primary Responsibilities:

Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
Respond to inbound calls and emails with professionalism, empathy, and clarity
Document all customer interactions accurately in the call tracking system
Navigate and utilize multiple systems and tools to assist customers
Translate internal processes into clear, understandable information
Maintain confidentiality in accordance with HIPAA standards
Contribute to a positive, team-oriented environment

Qualifications:

High school diploma or equivalent required
1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
Strong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively
Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred
Familiarity with CSIpack preferred (training provided)
Experience working in a CRM or Ticketing platform such as Zendesk
Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
Demonstrate the ability to exercise accountability, teamwork, trust, innovation, and a commitment to delivering value in interactions with members, clients, and coworkers
Ability to educate members on available self-service options, including the member portal, when applicable
Ability to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced, remote environment