{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Email Support Representative","description":"

Serve as a frontline point of contact via email, offering exceptional support to clients, internal teams, or external partners. Help maintain brand reputation, drive customer satisfaction, and uphold Pulse’s global standard of service.

Key Responsibilities

\t•\tHandle inbound email inquiries – respond promptly to client questions, feedback, or requests regarding projects, timelines, and deliverables.

\t•\tProvide accurate and helpful information about services, project status, or process updates.

\t•\tTroubleshoot issues – escalate or coordinate with relevant internal experts when necessary to resolve communication or operational challenges.

Qualifications

\t•\tDemonstrated experience in email-based customer or client support, preferably in communication, creative, or project-based industries.

\t•\tExcellent written communication skills—clear, concise, and culturally aware.

\t•\tStrong organizational abilities—comfortable managing multiple threads and ensuring timely follow-ups.

Why Pulse?

\t•\tWork with a truly global team, with colleagues across North America, Europe, Asia, the Middle East, and Africa

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