Job Summary

We are seeking a highly skilled Systems Architect to join our Managed Service Provider (MSP) team. The ideal candidate will be responsible for leading Microsoft Azure projects and support, managing networking infrastructure (routers, firewalls, access points), and supporting RMM (Syncro), Barracuda Email Protection, XDR solutions, and cybersecurity initiatives. This role also includes Tier 3 escalation support, ensuring high-level technical problem resolution and implementing IT solutions tailored to client needs.

Key Responsibilities

1. Azure & Cloud Infrastructure Projects & Support

Design, implement, and manage Microsoft Azure solutions, including virtual machines, storage, networking, and security.
Provide Azure Active Directory, Intune, and M365 support and optimization.
Assist in cloud migration projects and hybrid cloud infrastructure deployment.
Troubleshoot Azure-related Tier 3 support issues and optimize cloud performance.

2. Networking & Security

Design, deploy, and support routers, firewalls, access points, and other networking hardware.
Configure and manage VPNs, VLANs, and network security policies.
Provide Tier 3 support for complex networking issues.
Assist in network monitoring, incident response, and compliance projects.

3. RMM, Endpoint Security & Cybersecurity Solutions

Lead projects and support for RMM Syncro, ensuring automation, patching, and monitoring are optimized.
Manage and support Barracuda Email Protection and XDR software.
Assist in cybersecurity assessments, compliance, and risk mitigation projects.
Implement and maintain endpoint security solutions, SIEM tools, and threat intelligence strategies.

4. IT Projects & Technical Support (Tier 3)

Provide Tier 3 escalation support, troubleshooting complex technical issues across cloud, network, and security environments.
Collaborate with internal teams and vendors to deliver high-quality project implementations.
Document technical configurations, troubleshooting steps, and project outcomes in internal knowledge base.

5. MSP Best Practices & Continuous Improvement

Ensure best practices are followed for client environments, security, and system performance.
Stay updated with industry trends, new Azure and security technologies.
Train and mentor junior engineers on advanced troubleshooting and project deployments.

Required Qualifications

5+ years of experience in IT infrastructure, systems architecture, or a similar role within an MSP.
Microsoft Azure expertise (Azure AD, Virtual Machines, Networking, Intune, M365).
Strong knowledge of networking (routers, firewalls, access points, VLANs, VPNs, DNS, DHCP).
Experience with Barracuda Email Protection, XDR solutions, and cybersecurity tools.
Proficiency in RMM platforms (preferably Syncro) and automation.
Strong understanding of Windows Server, Active Directory, and PowerShell scripting.
Familiarity with SIEM, endpoint protection, and compliance frameworks (NIST, CIS, SOC2).
Excellent troubleshooting and Tier 3 support skills.
Strong documentation and communication skills.

Preferred Qualifications

Microsoft Azure Certifications (AZ-104, AZ-305, or similar).
Networking Certifications (CCNA, Network+, Fortinet, or similar).
Experience with Barracuda security solutions and XDR platforms.
Cybersecurity certifications (CISSP, CEH, Security+ or similar) are a plus.
Project Management experience and excellent written and verbal communication skills