Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings.

We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve.

Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

About the Role:

Self is building a community of people who are looking to better their lives by building credit history. You will join our Credit Card Disputes Team investigating credit card transaction disputes both fraud and non-fraud related. You may review high risk/high dollar transactions in an effort to mitigate credit risk, and may investigate instances of potential account take-over resulting in unauthorized card transactions.

What you will do:

Conduct thorough investigations into alleged cases of unauthorized transactions or potential billing errors
Ensure all actions and investigations comply with regulations, company policies, and payment network rules
Ensure cases are documented with accurate and detailed records of the investigation
Ability to manage high-volume workflows simultaneously, meet tight deadlines, and thrive in a fast-paced, high-production environment.
Evaluate denied claims to validate a proper investigation was conducted and the correct decision made
Complete daily operational tasks, including transactional fraud investigation, high risk transaction reviews, and response to customer inquiries via email
Make outbound contacts to customers and/or merchants to gather additional information
Provide exceptional customer service while handling dispute related inquiries
Stay informed about the latest fraud trends, investigative techniques, and regulatory requirements

Responsibilities may evolve within the above description as you become more senior in the role.

Who you are:

Experience working in the financial services industry with a strong knowledge of credit
2+ years of experience (preferred) in fraud investigation, credit card investigations, chargebacks, and/or case processing
Knowledge of Visa operating rules and Regulation Z (preferred)
Ability to adapt to change in a fast-paced environment
Ability to make judgmental business decisions with minimal need for support
Strong analytical and investigative skills with the ability to interpret data and detect anomalies

Personality Traits:

Ability to rapidly understand and absorb new information and takes a proactive approach to learning and self-development
Enjoys tackling repetitive tasks and offering ideas for process improvement
Brings high energy and interest to customer inquiries and remains calm under pressure
Strong written, verbal, and organization skills
Can join team culture, build rapport, and learn in a remote environment

Base salary range: $57,000-70,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, and other job-related reasons.

Benefits and Perks:

We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too.

Our perks include:

Company equity in the form of Stock Options
Performance-based bonuses
Generous employer-paid health, vision and dental insurance coverage
Flexible vacation policy
Educational assistance
Free gym membership
Casual dress code
Team building events and activities
Remote work arrangements/ flexible work schedule
Paid parental leave

Self Financial requires all employees hired to successfully pass a background check.

We are an Equal Opportunity Employer.

At this time, we are only able to consider applicants who are U.S. Citizens or Green Card Holders for employment opportunities. We appreciate your understanding.