Senior Operations Manager

Position Type: Full-Time, Non-Exempt

Compensation: TBD

Job Location: Remote (US)

Company Overview

Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities across the United States with a multitude of services to improve the quality of care delivered, refine facility processes, and enhance critical relationships. We offer a broad scope of services including multispecialty physician services, telemedicine, remote patient monitoring, and more. We currently operate primary care clinics and provide medical services to skilled nursing facilities in numerous states across the nation.

As a leading edge, innovative, and quality driven physician group, we continue to expand nationally. In pursuit of this, we continue to seek talented individuals to join our amazing team and care for our population. We wish to extend a warm welcome to all candidates interested in making a difference in healthcare delivery by joining the Theoria team

Role Overview

The Operations Project Manager will partner directly with Theoria’s executive team to lead the implementation, optimization, and ongoing operational ownership of key enterprise systems. This role will serve as the operational expert and primary point of accountability for Greenhouse (Recruiting), PayCom (Provider Staffing & Shift Management), and Salesforce (Facility Sales & Operations CRM), while producing executive-level reporting that drives decision-making across the organization.

This is a highly cross-functional role requiring strong systems thinking, operational judgment, and the ability to translate complex data into clear executive insights.

Key Responsibilities

Systems Ownership & Implementation

Serve as the operations lead and subject-matter expert for:

o Greenhouse (recruiting pipeline, hiring velocity, time-to-fill)

o PayCom (provider scheduling, staffing, shifts, utilization)

o Salesforce (facility sales pipeline, provider assignment, operational tracking)

Lead system implementations, enhancements, and workflow design in partnership with HR, Recruiting, Sales, Operations, and IT
Ensure systems are configured to support operational reality, not just technical requirements

Drive adoption, process standardization, and user accountability across teams

Executive Reporting & Analytics

Own the definition, integrity, and delivery of executive-level operational reporting
Build and maintain dashboards and recurring reports related to:

o Provider productivity and staffing coverage

o Recruiting performance and pipeline health

o Facility onboarding, sales, and operational status

Act as the arbiter of “source of truth” metrics across systems
Translate raw data into clear narratives and insights for the executive team and board

Cross-Functional Program Management

Manage multiple concurrent initiatives across recruiting, operations, sales, and technology
Coordinate timelines, dependencies, and deliverables across teams
Identify operational risks, data gaps, and process breakdowns early—and drive resolution
Support executives by preparing materials, analyses, and recommendations for key decisions

Continuous Improvement

Identify opportunities to streamline workflows, reduce manual reporting, and improve data quality
Partner with technology and data teams on integrations, automation, and system enhancements
Help scale operational infrastructure to support continued growth

Qualifications

3-5+ years of experience in operations, program management, or systems implementation
Strong experience owning or implementing enterprise systems (HRIS, CRM, workforce management, or similar)
Demonstrated ability to work directly with executive leadership
High analytical aptitude with strong Excel / reporting / dashboard skills
Comfortable operating in ambiguity and building structure where none exists
Excellent communicator—able to translate between technical teams and executives
Healthcare, services, or high-growth environment experience strongly preferred

Compensation and Benefits:

Competitive salary
Health, dental, and vision insurance
PTO + paid holidays
Life insurance coverage and 401(k) with employer match

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation. Employer retains the right to change or assign other duties to this position.

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