The Account Manager, Travel Vertical (SMB), manages a portfolio of small to mid-sized Travel customers, focusing on retention, growth, and customer satisfaction. This role plays a critical part in scaling Treering’s Travel Vertical by delivering consistent customer value across a higher-volume book of accounts. This role is ideal for a mid-level account manager who thrives in a fast-paced, high-ownership environment and enjoys building relationships at scale.

Key Responsibilities

Manage and grow a book of SMB Travel accounts, serving as the primary customer contact
Drive renewals and expansion opportunities through proactive outreach and relationship management
Partner with Customer Success to support onboarding, adoption, and ongoing engagement
Identify customer needs, risks, and opportunities through regular check-ins
Ensure customers understand and realize the value of Treering’s solutions throughout the lifecycle
Maintain accurate CRM data, forecasts, and account documentation
Surface customer feedback and insights to Sales and Product teams to support continuous improvement

Qualifications

5+ years of experience in account management, customer success, or sales within a B2B SaaS environment
Bachelor's Degree in Business (or equivalent) preferred
Experience working with SMB or mid-market customers in a SaaS environment; Travel industry experience is a plus
Strong communication, organization, and time-management skills
Comfortable managing a higher-volume book of accounts
Ability to work independently while collaborating effectively across functions

What Success Looks Like

Strong SMB retention and renewal performance across SMB Travel accounts
Efficient, proactive account coverage with high customer satisfaction
Consistent contribution to the overall Travel vertical growth

At Treering, we’re building a scalable, customer-first Travel vertical, and this role plays an important part in that growth. If you enjoy owning your book of business, building meaningful customer relationships, and driving measurable impact in a fast-moving environment, we’d love to hear from you. Join us as we continue to expand our Travel vertical and deliver real value to customers at scale.