About Turing

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises looking to deploy advanced AI systems. Turing accelerates frontier research with high-quality data, specialized talent, and training pipelines that advance thinking, reasoning, coding, multimodality, and STEM. For enterprises, Turing builds proprietary intelligence systems that integrate AI into mission-critical workflows, unlock transformative outcomes, and drive lasting competitive advantage.

Recognized by Forbes, The Information, and Fast Company among the world’s top innovators, Turing’s leadership team includes AI technologists from Meta, Google, Microsoft, Apple, Amazon, McKinsey, Bain, Stanford, Caltech, and MIT. Learn more at www.turing.com

Operations Manager

Location: Brazil / India (Remote)

Role Summary

This role's primary responsibility will be to oversee and optimize Talent Operations’ processes and teams. Talent Operations team carry talents on through the selection, onboarding, ongoing contract management, and offboarding processes. With a pipeline of thousands of candidates per week, these processes need to run in a highly productized AI-first way, systematically and at scale. Standardization, setting SLAs, process optimization, tooling and AI Forward automation can define how day to day looks like in this role.

The ideal candidate should be someone who is hands-on and can navigate through all operational levels with depth - being close enough to the ground ops and at the same time being strategic enough to step up to drive structural improvement initiatives across both team and process aspects of the operation.

Core Responsibilities

KPIs Management: Be accountable for operational metrics, proactively identifying trends, deep diving on root causes, diagnosing, planning and coordinating solution plans. Report KPIs and analysis to senior leadership.
Problem Solving: rational thinking to break complex problems into smaller parts, prioritize based on impact and articulate action plan with the team and across stakeholders.
Cost Optimization: manage operational capacity, balance resources utilization, drive costs reduction projects, coordinate vendors.
Drive Scalability: lead initiatives that take operations to the next level of AI Forward automatization by building tools, testing new systems, design solutions and coordinating implementation.
Talent Experience: Continuously evaluate and refine workflows to improve candidate’s experience.
People Management: Manage teams of 15+ members and drive retention, motivation and support. Autonomously resolve team’s concerns and issues, partnering with HRPBs.
Leadership development: Groom junior leaders to step up and become senior managers by giving them opportunities to learn and show impact while mentoring them.
Stakeholder Management: Serve as point of contact and act as direct responsible individual (DRI) for reporting to internal stakeholders, solving escalations and representing the team when needed.
Adaptability & Collaboration: Operate effectively in dynamic, fast-paced environments by switching contexts seamlessly, collaborating across global time zones, and maintaining accountability and clear communication to meet deadlines.

Qualifications

Experience: 4+ years of experience with Operations at tech companies, startups or consulting. At least 2 years as a team leader.
Analytical Skills: Strong proficiency in data management and analysis (Excel, Google Sheets, pivot tables, dashboards - SQL is a plus); ability to manage databases and process them into reports and insights.
Communication: Excellent written and verbal communication skills (English), with the ability to convey complex information clearly to internal stakeholders and senior leadership.
Organization & Prioritization: Proven ability to manage multiple projects, stakeholders, and competing priorities while maintaining solid operational stability.
Process Oriented: Demonstrated ability to identify inefficiencies, document workflows, re-design process and implement improvements.
Adaptability: Comfortable working across global time zones, shifting priorities, and high-volume pipelines in a dynamic fast paced environment.
Education: Bachelor’s degree is required..

Values

We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection
We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.

Advantages of joining Turing

Amazing work culture (Super collaborative & supportive work environment; 5 days a week)
Awesome colleagues (Surround yourself with top talent from Meta, Google, LinkedIn etc. as well as people with deep startup experience)
Competitive compensation
Flexible working hours

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

For applicants from the European Union, please review Turing's GDPR notice here.