We are looking for a skilled IT Technician to join our team. The IT Technician will be responsible for providing technical support, troubleshooting, and maintaining the company’s hardware, software, and network systems. The ideal candidate will be able to diagnose and resolve technical issues efficiently, ensuring the seamless operation of the company’s IT infrastructure.

Key Responsibilities:

Technical Support: Provide day-to-day support to employees for hardware, software, and network issues, responding to requests via phone, email, or in person.
System Maintenance: Install, configure, and maintain computer hardware, software, and peripheral equipment (printers, scanners, etc.).
Troubleshooting: Diagnose and resolve technical issues related to operating systems, network connectivity, software, and hardware.
Network Support: Monitor and maintain the company’s network systems, including routers, switches, and firewalls, ensuring stability and security.
Software Installation & Updates: Install and update software programs, ensure the latest patches are applied, and help manage software licenses.
Hardware Repairs: Repair and replace faulty hardware components, including computers, laptops, and mobile devices.
System Security: Assist in maintaining system security through regular updates, patches, antivirus protection, and user access management.
Data Backup & Recovery: Perform regular data backups and assist with disaster recovery processes as required.
User Training: Provide basic training to employees on new software, hardware, and best practices for IT security.
Documentation: Maintain records of IT assets, including hardware, software, and troubleshooting reports, ensuring compliance with company policies.
Collaboration: Work with other IT team members or departments to ensure smooth deployment of new systems or technologies.
Project Assistance: Assist with IT projects, including system upgrades, new software implementations, and network changes.
Monitoring & Reporting: Monitor IT infrastructure for potential issues and generate reports for management on system health and performance.

Skills and Qualifications:

Education: Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Experience: Proven experience as an IT Technician, IT support, or similar role.
Technical Skills: Proficient in troubleshooting computer hardware, operating systems (Windows, macOS, Linux), and networking issues. Experience with networking equipment (routers, switches) and server maintenance is a plus.
Knowledge of Software: Familiarity with a variety of software programs, operating systems, and security tools (e.g., antivirus, firewalls).
Problem-Solving: Strong diagnostic and problem-solving skills to efficiently resolve technical issues.
Communication Skills: Good written and verbal communication skills to assist employees and document issues.
Attention to Detail: Ability to maintain accurate records of IT-related tasks, systems, and inventories.
Time Management: Strong organizational and multitasking abilities, with the ability to prioritize tasks effectively.
Certifications: Certifications like CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Working Conditions:

Full-time position, with standard office hours (may require on-call support or after-hours work during emergencies).
Office environment, with occasional visits to remote locations or offsite equipment setups.
May involve some lifting (up to 50 lbs) for hardware installations or upgrades.

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