Role Overview:

The Senior Manager, Account Management is a hands-on commercial leader responsible for driving revenue growth, execution quality, and accountability across a team of Account Managers. This is a true player-coach role. You will lead from the front — actively involved in expansion strategy, deal support, and complex commercial conversations — while setting the performance standard for your team. You will act as a conduit between the growth team on the ground and senior leadership, ensuring that customer signals, revenue opportunities, and operational friction points are surfaced quickly and addressed effectively.

Key Responsibilities:

Own revenue performance across your pod, partnering closely with Account Managers to surface, structure, and close expansion opportunities while providing hands-on deal coaching and commercial support
Directly manage, coach, and hold Account Managers accountable to revenue targets, activity standards, execution quality, and customer outcomes; responsible for structured 1:1s and performance management
Maintain high standards for CRM hygiene, pipeline visibility, and forecast accuracy; monitor usage trends, account health, and expansion pipeline, and provide clear, data-backed reporting to senior leadership
Serve as senior escalation point for complex or high-stakes customer issues, working cross-functionally with Operations, Product, Finance, and management to resolve root causes and escalate systemic risks when necessary
Drive rollout and adoption of company initiatives, playbooks, and process improvements across the pod, ensuring strong cross-functional execution and alignment

What We’re Looking For:

2+ years directly managing CSM, Account Management, Sales, or revenue-facing roles
7+ years in Account Management, Sales, or revenue-facing roles
Strong commercial instincts with demonstrated ability to close and expand accounts
Experience managing performance and driving accountability within a team
High operational rigor with strong reporting and CRM discipline
Comfortable navigating complex customer environments and cross-functional stakeholders
Tech-savvy with experience or background in the IT hardware, SaaS, or IT services ecosystem
Calm under pressure with strong judgment and escalation management skills

Why Join Us?

Benefits such as a 401K, comprehensive medical, dental, and vision health insurance
Equity in a rapidly growing, early-stage company
Opportunity to significantly impact company direction and growth within a dynamic, collaborative environment