As a Live Chat Support Representative, you will be the first point of contact for prospective and current patients seeking information or assistance through our website chat feature. You’ll provide accurate, timely, and empathetic responses to inquiries about services, appointment availability, the assessment process, and general office operations. Your role is vital in maintaining a warm, professional, and efficient digital front desk presence.

Key Responsibilities

Respond promptly and professionally to live chat inquiries on the Cascade Neuropsychology website.
Assist with scheduling-related questions and direct patients to appropriate next steps.
Explain services, intake procedures, insurance basics, and referral requirements.
Triage requests and escalate clinical or sensitive concerns to appropriate staff.
Maintain confidentiality and comply with HIPAA regulations at all times.
Track and log chat interactions using the designated CRM or EHR system.

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Prior experience in healthcare, customer service, or front desk support strongly preferred.
Excellent written communication skills with a professional, compassionate tone.
Comfortable handling sensitive topics with discretion.
Ability to multi-task and remain focused in a fast-paced, remote or office setting.

Why Join Cascade Neuropsychology?

Supportive and mission-driven team environment.
Opportunities to grow within a specialized mental health practice.
Training provided to deepen your understanding of neuropsychological care.
Meaningful work that helps people navigate complex cognitive and emotional challenges.