{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Product Operations Lead","description":"

At Castor, we’re modernizing the backbone of clinical research

Clinical trials are the gatekeepers of human health, yet the industry is still bogged down by fragmented, manual processes that can waste time and exclude patient populations. At Castor, we are building the operating system for the next era of clinical research.

We provide a modular cloud platform designed to run trials end-to-end. Our foundation is a robust Electronic Data Capture (EDC) system, supported by eConsent for recruitment and screening and eCOA to accurately capture patient reported outcomes. We don’t just stop at data collection; we use Castor Catalyst (our high-precision AI automation) to strip away the manual effort that historically makes research slow and expensive.

How we work: Trust over tracking

We are a remote-first company built on the belief that talented people do their best work when they have the agency to manage their own lives. We believe that high performance requires a foundation of trust, health, and cutting-edge support.

Work-life integration: We don't believe in performative presence. We trust you to own your schedule and show up for your team, while also making space for your life outside of work.
Deep work & async: We protect your time. We prioritize thoughtful, asynchronous communication so you can focus on solving hard problems without a calendar full of status update meetings.
Radical candor: We value the truth over hierarchy. We give and receive direct feedback because that’s how we grow—as individuals and as a company.

We are also hiring other AI automation/implementation roles!

Your mission and impact

As the Product Operations Lead, your mission is to be our product automation architect, turning manual, time-consuming administrative tasks into seamless, intelligent workflows. You will focus on the distribution of information rather than the content of a roadmap, bridging the gap between systems like Jira, Zendesk, and Confluence. Whether it’s automating the flow of a meeting transcript into a Jira ticket or ensuring release notes are distributed beautifully and automatically to the right clients, your goal is to remove the admin heavy lift.

We want a lead who is motivated to automate themselves out of these administrative tasks; as you successfully streamline these operations, your role will naturally evolve, allowing you to dedicate increasing time and focus to core Product Management and strategy.

Who are you

You have strong interest in pursuing a career in Product
You don’t just follow steps; you look at an end-to-end flow and find ways to replace manual human activity with smart automation
You are a tinkerer at heart who loves experimenting with new AI tools and linking disparate systems together
You are energized by the idea of automating a process so thoroughly that you can move on to the next big challenge
You understand that automated output still needs to look good for customer-facing documentation
You are a self-starter who masters the art of remote collaboration. You value deep work and asynchronous communication to drive results
Giving and receiving feedback are necessary to win as a team. You give and receive direct, data-driven feedback, even when it’s uncomfortable

What you’ll bring

1-3 years in a technical role (ie. Solution architect, data analysis, or automation engineering)
Proven experience or a strong portfolio of building workflows and automating manual processes
Hands-on experience using LLMs (like GPT or Claude) and low-code or no-code tools to solve business problems
A clear understanding of how to connect platforms (e.g., using APIs or scripts) to move data between tools like Jira, Zendesk, and Confluence
The ability to walk through a complex system design or workflow and map out every step clearly on a board

How to apply
We want to see your automation mindset in action! In your application, please include a cover letter describing a workflow or automation you have built. If possible, provide a link to a live demo or a detailed walkthrough of the steps you took to connect systems and drive efficiency.

Accepting remote candidates. At this time, we cannot accept applications from France, Germany, Spain, Bulgaria, or Switzerland.

How we invest in you

High performance isn't sustainable without real support. We provide the infrastructure you need to stay healthy, focused, and rewarded.

Rest is non-negotiable: Unlimited annual leave with 25-day minimum. We don’t just allow time off; we expect you to take it.
Downtime weeks: Once a quarter, the whole company shifts gears. No new shipping—just a week for deep focus, learning, or catching up so we can start the next quarter fresh.
AI-first culture: We provide the tools and training to ensure you’re spending your energy on high-value work, not manual repetition.
Real ownership: All Castor team members are offered options through our Employee Stock Option Plan (ESOP).
Comprehensive wellbeing: Free access to Open Up for mental health, specialized sleep courses (for you and your family), and a budget to make your home office a place you actually want to be.
Annual bonus: A guaranteed \"Happy Holidays\" bonus every December.

Belonging at Castor

We build products to make research accessible to everyone, and we believe our team should reflect that same diversity.

Our remote setup is designed to support you as a whole person—your family, your mental health, and your authentic self.

We don't care about your background as much as we care about your perspective and your expertise. We strongly encourage applications from women, people of color, and the LGBTQ+ community. Please feel free to share the pronouns you use (for example she/her/hers, he/her/his, they/them/theirs, etc.).

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