{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Service Desk Level II Analyst","description":"Join DYOPATH as a Service Desk Level II Analyst

Are you energized by solving complex technical challenges and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level II Analyst who brings strong technical expertise, curiosity, and a commitment to delivering exceptional support while mentoring others on the team.

Why You’ll Love Working Here

Purpose with Passion
Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact.

Grow & Thrive
From certifications to career paths, DYOPATH invests in your development.

Award-Winning Culture
Recognized for outstanding IT service—and we bring that same dedication to supporting each other.

Fun & Respectful Teamwork
A collaborative environment where achievements are celebrated.

Benefits

Medical, dental, and vision coverage
Life insurance
401(k) with company match
“You Pick a Day” paid holiday
FSA and HSA options
Pet insurance
Additional benefits available
Full overview: dyopath.com/careers

Role Overview

Location: Remote
Schedule: 3rd Shift (11p-7a CST); Saturday to Wednesday
Pay Rate: $24

Your Mission as a Service Desk Level II Analyst

Provide second‑level support for technical issues involving desktops, laptops, printers, mobile devices, software, and networks
Troubleshoot and resolve complex incidents, escalating when appropriate
Identify and resolve underlying problems affecting IT systems and services
Mentor and guide Level 1 analysts, assisting with incident resolution and skill development
Ensure timely and accurate resolution of all technical issues
Conduct follow‑up with customers or employees to support satisfaction and continuity
Continue building your technical skill set through training, certification, and self‑directed learning
Participate in special projects that enhance service delivery and IT operations

What You Bring to the Team

Education & Certifications

Associate or bachelor’s degree in Computer Science or related field preferred
Relevant certifications (or pursuing):
- HDI Support Center Analyst (HDI‑SCA)
- ITIL Foundation
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Endpoint Administrator Associate

Experience & Skills

2–4 years of experience in technical support, with at least 1 year in a service desk environment
Strong customer service and communication skills, able to explain technical concepts clearly
Proficiency with Microsoft Office, Windows operating systems, and advanced network troubleshooting
Familiarity with ITIL or similar service management frameworks is a plus
Ability to work independently and collaboratively to deliver exceptional service
Excellent problem‑solving and analytical skills
Ability to manage multiple tasks simultaneously and prioritize effectively
Experience with remote support tools and technologies

Why This Role Stands Out

As a Service Desk Level II Analyst, you will be a trusted technical resource, a mentor to others, and a key contributor to delivering world‑class IT support. You’ll collaborate with a dedicated team, strengthen your technical skills, and play a meaningful role in enhancing service operations.

Ready to Elevate IT Experiences?

If you're excited to tackle complex issues, mentor others, and grow your IT career in a team‑first culture, DYOPATH wants to meet you. Apply now to become our next Service Desk Level II Analy

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