{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"AVP, Technical Product Owner","description":"

COMPANY DESCRIPTION:

Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE:

We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:

We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY:

The AVP, Technical Product Owner is responsible for continuous improvement and enhancement of the Bank's Solar Servicing support platform. This position is a combination of Product Owner and Technical Lead. This role works closely with Loan Servicing and Complaint/Compliance business customers to identify and refine their requirements. The Owner translates these requirements into technical action items.

DUTIES AND RESPONSIBILITIES:

Perform administrative functions within Zoho Desk and CRM. Troubleshoot problems and escalate when necessary to ensure solutions are implemented in a timely manner.
Work closely with business stakeholders to understand their goals, initiatives, preferences, and needs. Manage, prioritize, and track incoming requests.
Translate these into detailed technical requirements
Plan, coordinate, and implement solutions for the requirements
Work closely with contractors and vendor support to maximize implementation throughput
Validate and test new functionality and document impact to business team
Ensure that data in the system is accurate and up-to-date
Provide ongoing support and training to business users
Develop and execute continuous improvement strategies
Track work in Jira
Perform other duties as assigned

QUALIFICATIONS:

High School Diploma required; Bachelor's Degree preferred
Minimum 8 years experience developing solutions with service desk and/or CRM platforms. Strongly prefer experience with Zoho Desk and CRM. Should also have at least one other platform like ServiceDesk, Zendesk, Hubspot or similar.
Prefer previous experience in a Technical Product Owner/Product Manager/Product Lead type of role
Ideal candidate will have performed a platform migration to or from Zoho
Experience acting as a liaison between customers, contractors, and vendor support
Excellent problem solving skills, with a demonstrated record of breaking down technical challenges into well-defined requirements
The ability and enthusiasm to learn new environments and new technologies
Project management experience
Experience managing projects through JIRA or comparable tool
Experience working on projects or applications for commercial lending is a plus
Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel)
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills and attention to detail
Outstanding problem-solving and time management skills
Self-motivated, self-directed, and results-oriented
Adaptable and able to multitask in a fast-paced environment
Can work independently and within a team; solution-oriented with a collaborative approach

PERKS/BENEFITS:

Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Incentives for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023, 2024, and 2025 winner
American Banker Best Banks to Work For 2023 winner

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