POSITION SUMMARY:

This position is responsible for developing and leading the communication processes between Services Delivery and Project Management activities on all client projects. This includes designing a uniform project setup, project maintenance and ongoing governance controls for proper financial reporting and performance tracking. This position is responsible for coordinating and monitoring all projects from proposal stage until billing to ensure that project scope and margins are consistent with company expectations and guidelines.

This role will be responsible for all forecast activities at project level exercising strong collaboration with Project Managers, Resource Management and the Business Unit to ensure we have most accurate financial reporting. The ideal candidate will also be responsible for project quality methodology rating definition (red, yellow, green) and the cadences for project review, financials and quality with each Regional and Practice Leader. This role will also work closely with the Bus Dev and the Practices to support our high growth Services Sales organization through scalable and optimized GTM planning and operations.

We focus on thoughtful planning of sales capacity, segmentation, territory carving, quota setting, and compensation design while ensuring clear rules of engagement for our Sales Team. Our goal is to establish a cohesive, consistent process framework that can support high growth and enable the Company’s Strategy.

PRIMARY RESPONSIBILITIES INCLUDE (Project Controller Office):

Create, define, and launch program and methodology for Project Control Office (PCO)
Define program scope, roles and responsibilities of each stakeholder
Create an offshore Team supporting the Services organization globally
Institute and roll out methodology globally and apply to all Lines of Business and Practices within Services (Regions, Global Practices, INOW, Education)
Ensure that projects are setup with maximum accuracy, meeting financial and forecast commitments
Responsible for weekly forecast cadence with ownership of financial accuracy at project level (Revenue, Cost and Margin)
Defining and implementing all KPIs and performance measurements for Professional Services projects including but not limited to EAC, ETC, Book to Bill, Recognized revenue, Project profitability, Resource utilization, Scheduled billable hours, Forecasted revenue/cost/margin recognition.
Working with Global FP&A to support on quarterly forecast submission by providing details on project scope, deliverables, and corresponding financials to be used on final submission to Corporate
Manage the entire project life cycle financials and create full P&L visibility to stakeholders
Involved on all project activities including invoice, credit notes, concessions and other financial items directly associated to the Practice and Regional results and performance
Monitoring project proposals to ensure compliance with company guidelines and objectives
Responsible for all training and enablement documentation including delivering of on-site and remote training sessions
Included as part of the Deal Review Board and provide engagement financial overview, including risks and opportunities and all conditions meet management objectives
Prepare Engagement Financial Consolidation to be used during Deal Review and presentation
Define methodology for project quality rating following industry standards (e.g.: Red, Yellow, Green)
Own delivery review cadence of project details with each Practice/Regional Leader
Ensure all project activities abide to Company standard policies and procedures and follows audit specific recommendations
Maintain all KPIS and set up standard views for financial control
Own backlog figures and revenue from pipeline build up for forecast purposes
Be the focal point of all financial-related metrics and steward the organization into performance measurement items
Design management reporting for performance evaluation of the organization including revenue and profitability by practice and portfolio solution, project margin, headcount control, and productivity such as utilization capacity control

PRIMARY RESPONSIBILITIES INCLUDE (GTM Support):

Be the focal point of contact for all Sales Operations activities including reporting, business performance, and sales opportunity processes and discipline
Develop productivity and performance reporting models of sales management and individuals including daily sales track, quota attainments, and sales performance by line of business, region, and portfolio
Establish highly repeatable (and scalable) sales processes, automation, and reporting methodology that can be implemented across regions
Conduct historical reviews of account performance and account segmentation
Lead all aspects of win/loss analysis and other predictive analytics.
Work in collaboration with Business Development to optimize GTM strategy including core sales processes and productivity drivers
Work with Business Development on defining quotas and territory assignments
Support Business Development and Leadership on the development and creation of a 3-year maturity model Sales and Territory operations optimization.
Collaborate with cross-functional teams including Finance, Operations, Sales, and Delivery
Develop effective governance via policy, process training, and effective communication and change management
Comfortable with building models and performance summary dashboards and presentations

REQUIRED QUALIFICATIONS:

Bachelor’s Degree in Business or Engineering
PMI certification a plus
Expert on Professional Services disciplines including delivery methodology and services offerings
Must have deep knowledge of Professional Service KPIs and Industry performance measurements
Experience with Project Financials and deep knowledge of Services P&L with clear experience on drivers that generates financial improvements
Revenue recognition knowledge required (e.g.: Percentage of Completion, Time and Materials, Pro-rata, etc)
Cost accounting on project life cycle required
Exposed to Forecast activity at project full P&L
Experience with financial consolidation of multi-ledgers and multi-currencies
Prior lead experience on Global initiatives and Change Management required
Ability to work effectively in a high-growth environment and a rapidly changing organization
Proficiency in spreadsheets (Google Sheets, Microsoft Excel) and modeling of financial scenarios
Strong interpersonal, organizational, time management, and problem-solving skills
Bilingual preferred due to the Global scope