{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Director of IT","description":"About Luxury Presence

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 60,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

About the Role

We are seeking a Director of IT to lead and scale our IT function in a remote-first environment. This role is responsible for ensuring the security, reliability, and efficiency of our internal IT infrastructure while supporting a dynamic and high-growth organization. The ideal candidate will have experience managing IT operations in a fast-paced, remote or hybrid setting, particularly in environments with a high number of contractors and moderate employee turnover. This role reports to the CTO and will play a critical role in ensuring the security and productivity of our distributed workforce.

Responsibilities

IT Strategy & Operations: Develop and execute the company’s IT strategy to support a high-performance, remote-first workforce.
Security & Compliance: Implement and maintain security best practices for personal computers, SaaS tools (e.g., Gmail, Slack, Notion), and corporate infrastructure to protect company data and systems.
Device & Access Management: Oversee the provisioning, deprovisioning, and management of laptops, software licenses, and access permissions for full-time employees and contractors.
IT Support & Helpdesk: Establish and scale IT support operations to ensure a seamless experience for employees and contractors across multiple geographies.
Collaboration & Productivity Tools: Optimize the use of core collaboration tools and recommend enhancements that improve productivity and security.
Incident Management: Develop and manage IT incident response protocols to address and mitigate system outages, security threats, and operational disruptions.
Vendor & Budget Management: Select, negotiate, and manage relationships with IT vendors and service providers while maintaining an efficient IT budget.
Process Improvement: Continuously evaluate and enhance IT policies, procedures, and documentation to align with evolving business needs and best practices.

Requirements

7+ years of IT leadership experience, with at least 3 years managing IT in a remote or hybrid work environment.
Strong experience securing and managing SaaS applications like Google Workspace, Slack, Notion, Zoom, and enterprise password management tools.
Proven ability to manage IT operations in environments with high contractor use and moderate turnover.
Experience implementing security frameworks and compliance best practices for device management and access control.
Strong understanding of endpoint security, device provisioning, and deprovisioning in a remote-first workforce.
Hands-on experience with identity and access management (IAM), single sign-on (SSO), multi-factor authentication (MFA), and mobile device management (MDM).
Excellent problem-solving skills with the ability to implement scalable IT solutions.
Strong communication skills and ability to work cross-functionally with engineering, HR, security, and business teams.

Nice to Have

Experience with SOC 2 compliance or other security frameworks.
Familiarity with AI-driven IT automation tools.
Knowledge of real estate or SaaS industries.

Why Join Us?

Work with a collaborative, high-impact team in a fast-growing company.
Play a key role in shaping the IT and security strategy of a remote-first organization.
Access to a high degree of autonomy and ownership over IT decisions.
Competitive salary, equity, and great benefits.

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