About the company

Nexus FrontierTech empowers institutions with financial data processing products through its proprietary generative AI platform that automates data-driven processes, extract valuable insights from unstructured data, and improve decision-making processes. With a global team of more than 50 AI researchers, analysts and business leaders, Nexus envisages a digital world transformation that maximises human potential and sustainable value creation.

About the role

About Nexus Frontier Tech

Nexus FrontierTech is an AI solutions company. Our mission is to empower financial institutions with data processing products through our award-winning generative AI platform, OneNexus. Using cutting-edge computer vision and generative AI technologies, OneNexus allows banks and asset managers to create customized data-driven workflows that extract valuable insights from unstructured data and collaborate on decision-making.

Job brief

We are seeking an experienced Japanese Client Success Manager to ensure client satisfaction, drive adoption, and foster long-term relationships with global banks, primarily those with HQ or a strong presence in Japan. This role will focus on helping clients maximize the value of our AI solutions by understanding their challenges and delivering tailored support and solutions. The ideal candidate will have a solid background in customer success, a passion for cutting-edge technology, and proven experience working with remote and diverse global teams.

Responsibilities

Client Relationship Management

Build and maintain strong, trust-based relationships with key stakeholders across various departments within banking clients (e.g., credit, risk management, sustainability, data analytics, and operations teams).
Serve as the primary point of contact for clients, ensuring their needs are met and their expectations exceeded.
Act as a strategic partner to clients by understanding their goals and aligning our AI solutions to help achieve them.
Regularly check in with clients to measure satisfaction, address concerns, and identify opportunities for improvement and growth.

Onboarding & Client Enablement

Lead the onboarding process for new clients, ensuring a seamless and positive experience from the start.
Provide training and resources to clients to help them effectively use OneNexus and integrate it into their workflows.
Develop tailored success plans that outline goals, milestones, and success metrics for each client.

Adoption & Engagement

Proactively monitor client usage and engagement with our AI solutions, identifying opportunities to drive deeper adoption.
Share insights and best practices to maximize the impact of our solutions on client operations.
Provide thought leadership on AI advancements and their relevance to banking challenges, keeping clients informed and engaged.

Collaboration & Advocacy

Act as a liaison between clients and internal teams, ensuring client feedback is incorporated into product development.
Collaborate closely with technical, sales, and project management teams to deliver an exceptional client experience.
Represent Nexus at client meetings, industry events, and forums to strengthen relationships and showcase our expertise.

Retention & Growth

Drive customer retention by ensuring high levels of satisfaction and measurable ROI from our solutions.
Identify opportunities for upselling and cross-selling additional features and services that address client needs.
Develop case studies and success stories with clients to highlight the impact of our solutions.

Requirements

Experience: 5-10 years in customer success, client management, or a related role, preferably in the banking or financial services industry.
Industry Knowledge: Strong understanding of banking products and processes, particularly in credit and loans. Experience working within a bank or with banking clients is a significant advantage.
Technical Interest: Passion for technology, especially in AI and data-driven solutions for financial institutions.
Relationship-Building Skills: Exceptional interpersonal skills with a track record of building and maintaining relationships across various departments within large organizations.
Communication: Excellent written and verbal communication skills, with the ability to translate technical concepts into actionable insights for clients.
Language Skills: Native-level Japanese fluency with excellent English proficiency in both written and verbal communication.
Remote Work: Proven experience working with remote, cross-functional teams and managing client relationships across time zones.
Problem-Solving: Strong analytical and problem-solving skills, with the ability to anticipate client needs and proactively address challenges.
Required Education: Bachelor’s degree or higher in a relevant field.

Why Join Us?

This is an exciting opportunity to work at the intersection of AI and finance, with a rapidly growing AI tech consultancy that offers innovative solutions to some of the world’s leading banks. You'll join a dynamic, global team and play a critical role in shaping the future of AI in the banking industry while ensuring our clients achieve success.

Compensation and Employment Terms

Employment Type: Initially, the role will be conducted under a contractor agreement until the establishment of a corporate entity. Afterward, you will be employed as a full-time employee.
Salary/Overtime Allowance: Compensation will be determined based on experience and abilities. Incentive program available.
Working Hours: 8 hours of actual work per day.