Senior Cloud Operations Engineer
NICE- Hybrid
- Pune, India
- Full-time
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The purpose of this position is to provide customer-focused Application Operations Support.Looking for Engineer to join our growing Cloud team. This person will be responsible for leading client projects on the Cloud.
How will you make an impact?
Perform operational duties including application server health, service recycling
Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
Maintain operational documentation, e.g. incident tracking and run books.
Produce metric reports including daily production status.
Review Client support tickets and requests under service SLAs
Resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal.
Provide on-call off hour support and work during non-prime shift hours
Have you got what it takes?
4-7 years’ experience in Application /production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
Experience with AWS is a bonus.
Konwledge of ETL is a plus.
Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills
Experience with SQL Server, Oracle and MySQL
Experience with and understanding of complex process and data flow
Ability to effectively and proactively communicate (both written and verbal) to various Product groups and clients on a daily basis.
Experience with application debugging, performance, scalability
Familiarity with standard application security compliance best practices
Knowledge of fault detection and resolution processes
Experience working successfully independently and with other team members as well as developers
Ability to multi-task as required and provide rapid support in production
Must be able to provide on-call off-hour support and work during non-prime shift hour
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 5755
Reporting into: Technical Manager.
Role Type: Individual Contributor