As a Key Account Manager, you will be responsible for managing and growing key accounts for Platomics within the diagnostic industry. You will will manage accounts with companies and enterprise businesses that supply products to hospitals and laboratories, working closely with our clients to understand their needs, provide tailored solutions, and ensure customer satisfaction.

Responsibilities

Develop and maintain strong relationships with key accounts in the diagnostic industry
Identify and pursue new business opportunities within existing accounts
Collaborate with internal, cross-functional teams to deliver customized solutions that meet client needs
Run pilot projects and joint initiatives between multiple partners, coordinating partnership activities
Demo products in presentations and webinars for customers and employees, acting as a representative of Platomics and our products
Achieve quarterly targets and KPIs to contribute to the overall growth of the company
Prepare and present business proposals, sales reports, and forecasts
Provide exceptional customer service and support to ensure long-term client satisfaction
Communicate customer feedback and requirements on software products internally, as well as support the development of new products and solutions

Our team typically operates from our headquarters in Vienna, Austria. However, we also provide the opportunity for remote work with occasional visits to Vienna which includes a travel budget. The role is open to applicants based anywhere in Europe.

What you bring to the table

Bachelor’s degree in Business, Life Sciences, or a related field
Minimum of 5 years of experience in key account management (or partner/alliance management) preferably in the diagnostic or healthcare industry
Proven track record of achieving sales targets and growing key accounts
Strong understanding of the diagnostic industry and market dynamics
Excellent communication and presentation skills
Willingness to travel as needed
Team player with excellent collaboration skills
Self-organized multi-tasker able to meet deadlines
Highly adaptable and flexible nature, comfortable working in a dynamic environment with an international team

Nice-to-Have

Advanced degree in Life Sciences
Understanding of quality and regulatory standards such as EU IVDR, MDR, ISO 15189, FDA, ISO 13485 and their implications for genetic testing
Maintain customer data and communication history in CRM

What we offer

Work in a company that has a truly meaningful impact: with our work, we will improve healthcare for millions of people
Competitive salary: Offers in accordance with Austrian collective bargaining agreements, ranging from about 50-60,000 per year, and related to qualifications and experience
Flexible working hours: Because you know best when it is the best time to do your work
Remote flexibility: Join us in Vienna or from your home office anywhere in Europe
Workcation: Ability to work abroad for limited periods
Tech pack: We provide individual hardware for your success
Regular in-person events: At our headquarters in Vienna as well as team-building budget
Counseling: Confidential and professional service to support our team
Discounts for Onsite Employees: On grocery items, pharmacy and at the gym to keep body and mind healthy

What happens next

If this posting sparked your interest, please submit your application below. You can familiarize yourself with the company via our website and Linkedin page.

If your skillset matches what we are looking for, you will be contacted and the application process follows these steps:

HR Screening Call (30min)
Hiring Manager Interview (30mins)
Take Home Assignment + Discussion (60mins)
Team & Culture Interview (60mins)