Business Analyst (Contract)

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Business Analyst (Contract)

Remote

We’re seeking a skilled Business Analyst to support the enhancement and expansion of our ServiceNow Employee Center Pro platform. This role will focus on gathering, validating, and translating business requirements into actionable outcomes that improve the employee experience and drive digital self-service adoption.

Key Responsibilities

• Partner with stakeholders across HR, IT, Facilities, Legal, and other functions to gather and document business requirements

• Facilitate workshops, interviews, and surveys to understand current pain points and desired outcomes

• Translate business needs into clear, concise user stories and acceptance criteria

• Collaborate with UX designers, developers, and product managers to ensure solution alignment

• Identify process gaps and recommend scalable solutions within Employee Center Pro

• Support UAT planning and execution, ensuring requirements are met and tested

• Maintain documentation of business processes, requirements, and decisions

Required Skills & Experience

• 3+ years of experience as a Business Analyst, preferably with ServiceNow or other enterprise platforms

• Strong knowledge of ServiceNow Employee Center Pro, portals, knowledge management, and case management modules

• Excellent communication and stakeholder management skills

• Ability to create clear documentation, process flows, and user stories

• Comfortable working in an Agile environment

• Experience with UX principles and service design a plus

Preferred Qualifications

• ServiceNow Business Analyst or Implementation certification

• Familiarity with employee experience programs and digital transformation initiatives

• Background in HR, ITSM, or cross-functional digital workplace initiatives

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