{"@context":"https://schema.org","@type":"JobPosting","directApply":"https://schema.org/False","title":"Solutions Engineer Support Specialist","description":"

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

This role will provide administrative support to the Sales Engineering (SE) team, with a focus on managing demo and project requests, reporting, and data tracking. The SE Admin Support will work closely with the SE team to ensure smooth operations and efficient handling of customer-facing activities.

How you'll add value:

Monitor incoming chat requests and SE requests to ensure the sales team is getting timely answers and the appropriate SE is assigned to demos and projects
Help maintain the product feedback loop by collecting and organizing product gap information from customers and the sales team for the Product team
Manage the SE team's schedule and availability to optimize resource allocation for demos and projects
Track and report on key metrics related to SE activities, including demo volume, project status, and customer feedback
Maintain accurate records of SE activities and requests in Salesforce
Provide general administrative support to the SE team as needed
Other duties as assigned
Some travel may be required

What you'll need to be successful in this role:

1-2 years of experience in a sales support or customer service role
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Demonstrated attention to detail and accuracy
Ability to collaborate effectively across teams and gain stakeholder buy-in
Proficient in using Salesforce or other CRM systems
Familiarity with software products and the sales process

Preferred Qualifications

Desire to grow into new roles on high growth sales team
Experience working in a high-growth technology company
Familiarity with software demos and product presentations

R365 Team Member Benefits & Perks

This position has a payrate of $24.00-$26.00/hour. The above range represents the expected payrate for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives

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