We seek a highly skilled Sr. Field Engineer to join our team. This role is pivotal in supporting our pre- and post-sales processes, ensuring our prospects and customers have the technical resources they need to succeed. You will manage onboarding, provide expert technical support, and act as a critical liaison between our sales and engineering teams to deliver the best possible customer experience.

Key responsibilities

Provide technical expertise during pre-sales engagements with prospects.
Deliver post-sales support, ensuring seamless onboarding for new customers.
Work closely with sales teams to understand customer needs and match them with technical solutions.
Lead technical demonstrations and proof-of-concept (POC) evaluations.
Offer strategic guidance and technical insights to prospects and customers during sales.
Troubleshoot and resolve complex technical issues, working closely with internal teams.
Maintain up-to-date knowledge of our product offerings and the overall market landscape.
Act as the technical point of contact for prospects and customers to ensure their success.

Qualifications

BA/BS in computer science, engineering, mathematics or related fields, or equivalent practical experience
5+ years of experience in field engineering, sales engineering, or similar roles.
Experience in implementing analytics projects for large enterprisesStrong experience supporting sales teams and managing customer onboarding.
Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
AWS, Google or Microsoft Cloud certification(s)

Rill is a cloud service for operational analytics. While digitally transformed businesses have unleashed a new class of real-time, event-based data from their products, few BI applications have caught up with this reality. Rill’s service connects with cloud data wherever it lives, requires zero tuning, and makes BI applications blazingly fast. For a more thoughtful perspective on applying our technology, you can check out this article from our CEO.

The open-source technologies at our core (notably the Apache Druid database, created by our founder’s last company) have been adopted by 100s of companies -- including Alibaba, Lyft, and Snap -- to power mission-critical tools for user analytics, application performance monitoring, and digital marketing. Our mission is to productize this stack, deliver it as a radically easier-to-adopt cloud service, and evolve it to address even more powerful use cases in areas like e-commerce and IoT.