Join Our Team as a Level 2 IT Help Desk Specialist!

Are you looking for a stable, long-term full-time position with a well-established US-based Managed Service Provider (MSP)? Do you want to be at the forefront of cybersecurity? If so, we’d love for you to apply for our Level 2 IT Help Desk Specialist role!

Key Responsibilities:

As a Level 2 IT Help Desk Specialist, you’ll provide remote support to troubleshoot and resolve issues across a variety of IT systems, including:

Computers, laptops, and servers

Email, passwords, Microsoft 365, and other software applications

Security applications and 3rd-party business apps

Your primary duties will involve client interactions via phone and remote work. You'll use the following tools to perform your role effectively:

ConnectWise PSA for ticket tracking and time management

Ninja RMM for endpoint monitoring and management

Hudu for documentation and procedures

Microsoft 365 Admin Portals

Threatlocker and Todyl for endpoint security

Dropsuite, Proofpoint for email security

The role involves typical helpdesk work, as well as occasional projects like server migrations, Active Directory migrations, and automation. You'll gain hands-on experience and have the opportunity to contribute ideas in a team-oriented environment. Your main focus will be providing clear, user-friendly solutions for the following:

PC troubleshooting and performance issues

Printer and scanning issues

Email issues (including O365 and Google)

Password resets and MFA setup

Business application support, including Microsoft 365

Position Requirements:

3+ years of experience in a similar IT role

MSP experience is a must

Strong written and verbal communication skills in English

Excellent organizational and time-management abilities

Skilled in prioritizing multiple tasks and working in a team

Strong attention to detail and the ability to follow instructions precisely

A solid understanding of computer systems and networking

Knowledge of internet security and data privacy best practices

Ability to maintain the security and privacy of networks and systems

Record and track support interactions and time in Autotask

Required Skills:

Experience with Active Directory and Azure AD management

Proficiency with Microsoft 365 (including Exchange, SharePoint, MS Teams)

Familiarity with Microsoft Azure (networking, virtual machines, Azure AD)

Experience using security tools

Preferred Skills:

2-4 years of technical support experience

Experience with M365 Admin Centers (Teams, Compliance, Intune)

Previous experience with ConnectWise Help Desk

Previous Ninja RMM experience (a major plus)

Experience with Hudu IT documentation platform

Experience working with Fortinet firewalls

Microsoft, Threatlocker, Fortinet, or other IT certifications are a plus

Home Office Requirements:

A dedicated, quiet workspace

Newer PC hardware with at least 8GB RAM and an i5 processor

Windows 10 or 11 Pro version (required for Intune join)

Noise-canceling headset and webcam

Reliable internet speed (minimum 10Mbps)

Mobile phone (for MFA)

Benefits (after probation period):

Work from home

Work/life balance

Long-term employment with growth opportunities

Be part of a close-knit team that values your contributions

13th-month pay

US and Philippine holidays observed

How to Apply:

Please complete all four steps below, along with the TestGorilla assessment (which may take an hour or more):

You must have Level 2 IT Help Desk experience

Provide your resume

Answer the following questions in detail:

What MSP experience do you have?

What MSP tools have you worked with?

Share your experience with Office365 and its associated apps (Exchange, Teams, Intune, SharePoint, etc.) and any relevant Office365 projects you’ve worked on.

What hourly salary rate are you seeking?

Join Our Team as a Level 2 IT Help Desk Specialist!

Are you looking for a stable, long-term full-time position with a well-established US-based Managed Service Provider (MSP)? Do you want to work at the forefront of cybersecurity? If so, we invite you to apply for our Level 2 IT Help Desk position.

Responsibilities:

As a Level 2 IT Help Desk Specialist, you will perform remote work to troubleshoot and repair:

Computers, laptops, and servers

Email, passwords, Microsoft 365, and other applications

Security applications and 3rd party line of business apps

You will spend most of your day on the phone and working remotely with clients. Tools you will use include:

ConnectWise PSA for ticket tracking and time tracking

Ninja RMM for endpoint monitoring and management

Hudu for documentation and procedures

Microsoft 365 Admin Portals

Threatlocker for endpoint security management

Todyl for endpoint security

Dropsuite

Proofpoint

Typical helpdesk work, occasional projects, server migrations, Active Directory migrations, and automation are examples of the work experience you’ll gain. You will have plenty of opportunities to bring helpful ideas and creativity to this collaborative team-based environment and grow within the company. You will provide technical, user-friendly solutions to end-user requests such as:

PC troubleshooting and performance issues

Printer and scanning issues

Email issues, including O365 and Google

Password resets and MFA setup

Business application support, including M365

Position Requirements:

3+ years of job-related experience

Must have MSP experience

Excellent written and verbal communication skills in English

Excellent organizational and time-management skills

Ability to prioritize multiple tasks effectively

Ability to work independently and in a team environment

Attention to detail and ability to follow instructions precisely

In-depth understanding of diverse computer systems and networking

Good knowledge of internet security and data privacy principles

Ensure security and privacy of networks and computer systems

Maintain records of support interactions and time spent in Autotask

Required Skills:

Experience with Active Directory and Azure AD management

Experience with Microsoft 365 (including Exchange, SharePoint, and MS Teams)

Experience with Microsoft Azure, including networking, virtual machines, and Azure AD

Experience in security tools

Preferred Skills:

Technical support experience: 2-4 years

Experience with M365 Admin Centers (MS Teams, Compliance, Intune)

Previous Connectwise Help Desk experience

Previous Ninja RMM experience – major plus

Experience with HUDU IT documentation platform

Experience working with Fortinet Firewalls

Microsoft, Threatlocker, Fortinet, and other IT vendor certifications desirable

Home Office Requirements:

Dedicated, quiet area to work from

Newer PC hardware with at least 8GB RAM and i5 processor

PC must be running Windows 10 or 11 PRO version (for Intune join)

Noise-canceling headset

Webcam

Reliable internet speed min 10Mbps

Mobile phone (for MFA)

Benefits (Commence after probation period):

Work from home

Work/life balance

Long-term employment

Be part of an appreciated tight-knit team that values your contribution

13th month pay

US and Philippines holidays observed

To Apply for the Job - All 4 Steps Below Must Be Completed, in Addition to the TestGorilla Examination, Which May Take One Hour or More:

You must have Level 2 experience

Please provide your resume

Please describe your experience:

What MSP experience do you have?

What MSP tools have you used?

Please provide an overview of your experience with Office365 and associated apps (Exchange, Teams, Intune, SharePoint, etc.) and what Office365 projects have you worked on?

What hourly salary rate are you looking for?

Please do not apply if you don't have the required qualifications. If the above steps are not completed, you will not be considered.Please note: Applications will only be considered if all steps are completed and the qualifications are met.

Looking forward to your application!

SAR Voice Systems, Inc