About the company:

Softermii (https://www.softermii.com/) is an outsourcing/outstaffing company with more than 11 years of experience in web and mobile application development with a team of more than 120 specialists from 6 countries.

We have withstood multiple challenges, such as COVID-19 pandemic and war aggression against Ukraine, we have secured sustainable development processes, saved all our projects and jobs. Even more – we’re constantly growing.

Every day, we add a new project to our portfolio in the following areas of expertise:

Healthcare
Real estate
Livestream E-commerce
Fintech (Wealth Tech, Capital Trading)
Real Time Communications (RTC)

In addition, we develop 2 of our own solutions that help our customers get faster applications for video or audio calls (https://www.softermii.com/solutions/vidrtc) or an application for real estate with 3D visualization

(https://www.softermii.com/solutions/apartmii)

Company mission:

Softermii: Succeed Without (L) imitations

We will turn any idea into a valuable product.

Our plans as a company:

We want to move from a regular outsourcing business to an ecosystem of outsourcing, education and product development companies.

Over the years, we have arrived at a highly personalized working model with transparent workflows. This model allows us to create software products that meet our clients’ goals with precision.

We’re looking for Customer supportand payment agent for our client.

Our client

Milliorize (https://www.milliorize.com/) provides end-to-end platforms and services for the iGaming industry. Our focus is on delivering Social Casinos with superior player experiences using gamification, customisation, and cutting-edge tech. Our solutions cater to the specific needs of any iGaming operator, creating an engaging environment for players. We are passionate about the future of iGaming and take pride in providing a competitive edge to our players.

The main product is the B2C product SweepLuxe, a free-to-play social casino. It combines entertainment with a social aspect — events, bonuses, clubs. The company’s goal is not just to build games, but to create a modern iGaming ecosystem that gives players the best possible experience.

Why we have opened this vacancy: Team extension.

Type of cooperation: Full-time.

Team: 3 customer support agents, Head of Customer support

Working schedule: afternoon shift 3PM - 11.30 PM CET - 30 min break, but needs to be flexible to cover morning and night shifts if needed.

Your responsibilities:

Respond to customer inquiries via chat and email, including VIP support.
Resolve customer issues promptly and professionally to ensure high customer satisfaction.
Review and verify customer KYC documents according to internal company procedures.
Add and adjust customer promotions as authorised.
Monitor and manage Trustpilot reviews, escalating issues when necessary.

Our expectations:

2+ years of customer support experience in iGaming company;
Hands-on experience with at least one support tool such as TalkTwo, Zendesk, HelpDesk, or similar.
Familiarity with KYC verification tools (e.g., Sumsub, Jumio, Veriff) is a strong plus.
Strong teamwork skills, empathy, and a genuine willingness to support colleagues.
Reliability and a proactive attitude.
Fluent in English.

Who will you have the opportunity to meet during the hiring process (stages): HR screening, Interview with manager, Interview with CEO( optional)

What we can offer you:

We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals.
You will have enough independence to make decisions that can affect not only the project but also the work of the company.
We are a team of like-minded experts who create interesting products during working hours, and enjoy spending free time together.
Do you like learning something new in your profession or want to improve your English? If you join us in a full-time role, we’ll be happy to cover 50% of the cost of our internal English courses, as well as external professional courses, webinars, conferences.
Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
And what if you want to relax? If you join us full-time, we provide 21 paid vacation days. We also have 11 paid days off for Public Holidays.
What if you're feeling bad? For the full-time collaboration, you can take 5 paid sick leave days per year.
Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front.
And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.

A little more information that you may find useful:

our adaptation period lasts 3 months, this period of time is enough for us to understand each other better;
there is a performance review after each year of our collaboration where we use a skills map to track your growth;
we really have no boundaries in the truest sense of the word – we have a flexible working day.

We are looking for like-minded professionals who believe in making the world a better place by building technology that’s meant to last and scale.

Join Softermii and help us take software to the next level of awesome.

Of course, we have a referral bonus system. So if you have a friend who likes our job opening, you can give us their telegram contact, and we in turn will thank you with a bonus if we start working with them!